Ashley Miller
Grottoes,United States
Summary
Detail-oriented and customer-focused Universal Banker with extensive experience in providing comprehensive banking services. Skilled in handling transactions, managing consumer and business accounts, and offering financial advice tailored to individual needs. Adept at building strong client relationships and a high level of customer satisfaction. Proven ability to work efficiently in fast-paced environments while maintaining accuracy and compliance with banking regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Law Office of David Parker
12.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Organized and maintained files and records to ensure up-to-date documentation.
UNIVERSAL BANKER
Atlantic Union Bank
08.2019 - 12.2024
- Assisted customers with banking services, resolving issues promptly to enhance client satisfaction
- Processed loan applications, ensuring compliance with banking regulations and reducing approval time
- Conducted financial assessments, identifying opportunities for clients to improve their financial health
- Being knowledgeable in various banking functions and able to perform duties across different areas of the bank as needed
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
FINANCIAL SERVICES REPRESENTATIVE
First Financial Federal Credit Union of Maryland
02.2018 - 07.2019
- Researched and resolved member issues on consumer accounts and loans
- Cross-sold credit union products by answering inquiries, informing customers of new services and promotions
- Handled cash transactions, performed loan payments and issued cashiers/counter checks
CASHIER
Office Depot
09.2017 - 01.2018
- Processed transactions efficiently, reducing customer wait times and improving satisfaction
- Managed cash register with accuracy, ensuring balanced till at end of shifts
- Assisted customers with product inquiries, enhancing their shopping experience
- Collaborated with team to maintain store cleanliness and organization
Education
HIGH SCHOOL DIPLOMA -
William Monroe High School
Stanardsville, VA06.2016
Skills
- Regulatory Compliance
- Client Retention
- Verbal and Written communication
- Task Prioritization
- Microsoft Office
- Attention to detail
- Team collaboration
Accomplishments
- Awarded "Excellence in Action" Award in 2023 and 2024 by Atlantic Union Bank
Certification
- Notary Public - Virginia Secretary of State
- Nationwide Mortgage Licensing System (NMLS Certified)
Timeline
Receptionist
Law Office of David Parker
12.2024 - Current
UNIVERSAL BANKER
Atlantic Union Bank
08.2019 - 12.2024
FINANCIAL SERVICES REPRESENTATIVE
First Financial Federal Credit Union of Maryland
02.2018 - 07.2019
CASHIER
Office Depot
09.2017 - 01.2018
- Notary Public - Virginia Secretary of State
- Nationwide Mortgage Licensing System (NMLS Certified)
HIGH SCHOOL DIPLOMA -
William Monroe High School
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