Ashley Mollica
Canton,OH
Summary
Dynamic and dedicated professional with a strong background in customer service at Jerzees Sports Bar. Proven ability to effectively multitask and manage expectations, significantly reducing wait times.
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess/Server
Jerzees Sports Bar
06.2018 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Cheerleading Coach
Green Bulldogs
08.2019 - 11.2019
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events and games.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Consistently enforced safety protocols during practices, reducing injury rates among participants significantly.
- Mentored young athletes, providing guidance on personal growth and academic achievements.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Managed scheduling for practices, performances, and competitions, ensuring timely communication with parents and team members.
Education
No Degree - Psychology
Ohio University
Athens05-2027
Certification - Brow Art
AZ Brow
Chandler, AZ04-2025
Certification - Esthetician
National Beauty College
Canton, OH03-2025
High School Diploma -
Green High School
Uniontown, OH05-2022
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Accomplishments
Eight years of competitive cheerleading with Blue Storm Athletics and NEO Cheer Teams.
Multiple first-place titles earned at regional and national cheerleading competitions.
Qualified for and competed at The Summit Championship at Walt Disney World in both 2016 and 2019.
Recognized for teamwork, dedication, and leadership in high-intensity performance settings.
Affiliations
Ohio University - Member of Pi Phi Sorority
Certification
Ombre/Shading - Brows
3D Microblading - Brows
Lip Blush
Eye Liner
Timeline
Cheerleading Coach
Green Bulldogs
08.2019 - 11.2019
Hostess/Server
Jerzees Sports Bar
06.2018 - Current
No Degree - Psychology
Ohio University
Certification - Brow Art
AZ Brow
Certification - Esthetician
National Beauty College
High School Diploma -
Green High School