ASHLEY MONCADA
Chicago
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Advocate Masonic Hospital
Chicago
05.2025 - 10.2025
- Greeted and admitted patients and caregivers upon arrival.
- Verified completeness and accuracy of patients' information for documentation in EMR system.
- Managed pre-admitting and admitting of patients at busy facility.
- Connected with insurance companies to verify details and process billing.
- Registered patients, routed documentation and escorted individuals to procedure locations.
- Helped patients obtain necessary services to meet healthcare needs.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Patient Service Representative
Rush Hospital
Chicago
11.2023 - 04.2025
- Maintained meticulous records of calls answered and actions taken.
- Handled high-volume incoming calls with friendly greetings and knowledgeable support.
- Handled security and emergency alarm notifications, monitoring systems to quickly catch and address issues.
- Supported callers with emergencies and helped to obtain necessary services for specific needs.
- Facilitated smooth communication between personnel by documenting and relaying messages.
- Delivered fast and friendly service to handle questions and service complaints.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Prospect Services
Prospect Services
Chicago
08.2022 - 09.2023
- Helped office personnel with errands, paperwork and data entry.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Prevented security problems by carefully monitoring passengers and checking documentation.
- Educated passengers on safety procedures and emergency incident protocols.
- Assisted passengers with special needs, such as wheelchair assistance or unaccompanied minors.
- Midway International Airport
Education
Associate in Arts (A.A.) - Criminal Justice
Olive Harvey
08.2026
High School -
Muchin College Prep
Chicago, IL05.2023
Skills
- PUBLIC SPEAKING
- TEAM BUILDING
- ORGANIZATION AND TIME MANAGEMENT
- COMMUNICATION
- PROBLEM-SOLVING
- COMPUTER SKILLS
- CLINICAL PRACTICE OPERATIONS
- DOCUMENTATION SKILLS
- EMR updating
Awards
- Seal of Biliteracy
- AB Honor Roll Award from 2019-2025
Languages
- English
- Spanish
Timeline
Patient Access Representative
Advocate Masonic Hospital
05.2025 - 10.2025
Patient Service Representative
Rush Hospital
11.2023 - 04.2025
Prospect Services
Prospect Services
08.2022 - 09.2023
Associate in Arts (A.A.) - Criminal Justice
Olive Harvey
High School -
Muchin College Prep