Ashley Moon
Blanchard,LA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
Work History
Hairstylist
Red1Salon
Shreveport, LA
08.2024 - Current
- Manage schedule and complete all hair services needed for my clients. I help to provide a positive and comfortable atmosphere for all clients that enter our salon. I also help with responsibilities of the daily up keep of the salon.
- Delivered exceptional hairstyling services, ensuring client satisfaction through personalized consultations.
- Executed a wide range of hair treatments, including cutting, coloring, and styling techniques.
- Developed strong client relationships, fostering repeat business and referrals through excellent service.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Maintained clean and organized work station, complying with health and safety standards.
Referral Coordinator
Bristol Hospice (formerly Regional Hospice)
Shreveport, LA
08.2011 - 05.2022
- Managed incoming referrals for both our Shreveport and Minden offices by following up with referral sources and patients/families. Responsibilities included intake of patient information including contact person/power of attorney, insurance information, location of patient, possible discharge information if in hospital or rehab facility, schedule informational visit with patient/family where I would educate them on the benefits of hospice services and complete sign-up paperwork, order equipment if needed for patient, communicate with discharge planners, and coordinate with the nurse to get the patient evaluated for hospice services and admitted if appropriate for services. I also worked with the marketing team to help educate the community, doctor’s offices, and facilities on the benefits of hospice and better serve our referral sources.
- Managed communication with healthcare providers to streamline referral processes and enhance patient care continuity.
- Developed and maintained efficient tracking systems for referral status, improving workflow visibility and accountability.
- Trained new team members on referral protocols, enhancing overall team efficiency and adherence to best practices.
- Analyzed referral data trends to identify opportunities for process improvements and optimize resource allocation.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Scheduled and confirmed referral appointments to reduce wait times for patients.
- Contributed to patient education by providing relevant information about their referral process and expectations.
Assistant Manager
Rue 21
Bossier City, LA
05.2010 - 08.2011
- Managed store operations including payroll, shipments, setting books for new flow, and visuals. Responsibilities included but not limited to manager on duty, overseeing and training direct reports, store walk-thru with the store manager, interviewing potential new hires, providing feedback, handling customer situations, meeting company set goals for the store, and maintaining store standards.
- Managed daily store operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee performance.
- Implemented visual merchandising standards, improving product presentation and customer engagement.
- Analyzed sales data to identify trends, optimizing inventory management and replenishment processes.
- Developed promotional strategies to drive sales growth during seasonal events and campaigns.
- Collaborated with upper management on strategic planning initiatives, enhancing overall store performance.
- Resolved customer inquiries and complaints promptly, maintaining high levels of customer satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Co-owner/manager
Cupcake Gallery
Shreveport, LA
04.2009 - 05.2011
- Responsibilities included being a barista, baking and decorating cupcakes, making schedules, ordering supplies, counting down registers and making deposits, supervising customer service, and managing day to day operations of the store.
- Developed innovative cupcake recipes, enhancing menu offerings and attracting new clientele.
- Oversaw daily operations, ensuring product quality and customer satisfaction.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Assistant Manager
Old Navy
Shreveport, LA
06.1999 - 05.2010
- Managed store operations including payroll, shipments, setting books for new flow, and visuals. Responsibilities included but not limited to manager on duty, overseeing and training direct reports, store walk-thru with the store manager, interviewing potential new hires, providing feedback, handling customer situations, meeting company set goals for the store, and maintaining store standards.
- Logistics Supervisor- supervising store operations including payroll, shipments, setting books for new flow, and visuals. Responsibilities included but not limited to manager on duty, obtaining company set goals for the shipment team, maintaining up stock, store walk-thru with the logistics manager and store manager, making the schedule, orientation for new hires, cashier training, handling customer situations, meeting company set goals for the store, and maintaining store standards.
- Merchandising Lead- at various times in charge of merchandising each department within the store. Responsibilities included planning and setting the department for new flow, visuals, department walk-thru with the merchandising manager of that department and the store manager, and maintaining store standards.
- Sales Associate- Responsibilities included customer service, fitting room service, cashiering, and maintaining store standards.
- Managed daily store operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee performance.
- Implemented visual merchandising standards, improving product presentation and customer engagement.
- Analyzed sales data to identify trends, optimizing inventory management and replenishment processes.
- Collaborated with upper management on strategic planning initiatives, enhancing overall store performance.
- Resolved customer inquiries and complaints promptly, maintaining high levels of customer satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Enhanced team productivity by streamlining operational processes.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Associate Manager
GAP
Bossier City, LA
04.2002 - 12.2002
- Responsibilities included manager on duty, merchandising the kid's and baby's department, visuals, department walk-thru with the store manager, opening and closing the store and maintaining store standards.
- Led team in executing strategic initiatives to enhance customer experience and brand loyalty.
- Analyzed sales data to identify trends, informing inventory management and merchandising decisions.
- Managed visual merchandising strategies to align with brand standards and promotional goals.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bridal Consultant
Davids Bridal
Bossier City, LA
08.2001 - 04.2002
- Responsibilities included bridal consultations to establish bride's needs, follow ups with each bride, providing customer service for bridal parties, and maintaining store standards.
- Provided personalized consultation services to brides, ensuring a tailored shopping experience.
- Coordinated fittings and alterations, enhancing garment accuracy and satisfaction.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
- Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
- Increased bridal client satisfaction by providing personalized consultations and recommendations on wedding attire.
- Maintained a visually appealing showroom floor by regularly updating displays with new inventory and seasonal trends.
- Streamlined appointment scheduling processes, resulting in improved efficiency and higher customer satisfaction rates.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
Cosmetology - cosmetology
Pat Goins Beauty School
Bossier City, LANursing program
Southern Arkansas University
Magnolia, ARHigh School Diploma -
Mt. Olive Christian School
Athens, LA05.1998
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Patience and empathy
- Reliability and punctuality
- Creative vision
- Attention to detail
Timeline
Hairstylist
Red1Salon
08.2024 - Current
Referral Coordinator
Bristol Hospice (formerly Regional Hospice)
08.2011 - 05.2022
Assistant Manager
Rue 21
05.2010 - 08.2011
Co-owner/manager
Cupcake Gallery
04.2009 - 05.2011
Associate Manager
GAP
04.2002 - 12.2002
Bridal Consultant
Davids Bridal
08.2001 - 04.2002
Assistant Manager
Old Navy
06.1999 - 05.2010
Cosmetology - cosmetology
Pat Goins Beauty School
Nursing program
Southern Arkansas University
High School Diploma -
Mt. Olive Christian School