Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Morales

Waterbury,CT

Summary

Professional with a background in customer service. Known for swift learning ability and managing high volumes of calls. Providing timely appointment confirmations, ready to enhance customer experiences. Works productively in team environments as well as independently.

Overview

4
4
years of professional experience

Work History

BDC Receptionist

Shakers Ford LIncoln
Watertown, CT
07.2025 - 10.2025
  • Managed high volume calls to schedule service appointments, enhancing customer satisfaction
  • Followed up with customers via phone and email to confirm appointments and provide updates, ensuring clear communication
  • Processed warranty paperwork and documents to secure accurate service payments, improving transaction accuracy
  • Provided Spanish translation for the sales, Finance, and service departments to assist customers

Secretary

EverGreen Maids
Philadelphia, PA
12.2024 - 07.2025
  • Scheduled client appointments and coordinated daily service routes
  • Confirmed bookings and addressed client inquiries to strengthen client relationships
  • Built strong relationships with customers through clean communication and reliability
  • Managed scheduling changes and resolved client concerns

Election Poll Worker

PA VOTER
Philadelphia, PA
11.2024 - 12.2024
  • Verified voter eligibility and processed check-in to maintain accurate voter records and streamline entry
  • Clarified voting procedures and equipment to promote a smooth, informed voting experience for all participants
  • Facilitated bilingual support and communication for English and Spanish speakers

Home Health Aide

Angelic Home Care, LLC
Philadelphia, PA
04.2022 - 10.2024
  • Monitored and recorded vital signs, relaying significant changes to healthcare professionals
  • Built trusting relationships with patients and families through communication and patient comfort
  • Ensured HIPAA compliance to protect confidentiality of sensitive patient information.

Education

High School -

One Bright Ray
Philadelphia, PA
08-2019

Skills

  • Customer service
  • Appointment Scheduling
  • CRM Data entry
  • Phone and email communication
  • Customer follow up
  • Time Management
  • Bilingual communication

Languages

Spanish
Native/ Bilingual

Timeline

BDC Receptionist

Shakers Ford LIncoln
07.2025 - 10.2025

Secretary

EverGreen Maids
12.2024 - 07.2025

Election Poll Worker

PA VOTER
11.2024 - 12.2024

Home Health Aide

Angelic Home Care, LLC
04.2022 - 10.2024

High School -

One Bright Ray
Ashley Morales