Yarely Rodriguez Hernandez
Chapel Hill ,TN
Summary
Dynamic professional with extensive experience in customer service and front desk operations at Freeland Chevrolet. Proven ability to enhance client satisfaction through effective appointment scheduling and complaint resolution. Skilled in relationship building and adept in fast-paced environments, ensuring high service quality and fostering positive customer interactions.
Overview
1
1
year of professional experience
Work History
Receptionist/Hybrid BDC
Freeland Chevrolet
Nashville, TN
08.2025 - Current
- Managed front desk operations, ensuring efficient customer check-in and appointment scheduling.
- Assisted customers in navigating services and vehicle options, enhancing overall satisfaction.
- Handled incoming calls and inquiries, providing accurate information and directing to appropriate departments.
- Maintained organized reception area, creating a welcoming environment for visitors and clients.
- Called potential buying clients in order to schedule appointments so they can come and see a vehicle that they may be interested in.
- Created relationships with potential buyers and would give information on vehicles for them.
- Alphabetized and organized invoices from accounting and would mail them out by the end of the month.
- Would collect and log gas receipts that workers would use.
- Wrote thank you cards to buyers.
- Resolved customer problems and complaints.
Server
Olive Garden Restaurant
Franklin, TN
08.2024 - 11.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining high standards of service quality.
- Assisted in training new servers on menu details and service protocols.
- Faced customer problems head on and used a “what we can do” attitude instead of a “we can’t do that” attitude
Server
Cheesecake Factory Restaurant
Franklin, TN
12.2024 - 07.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered food and beverages accurately, ensuring guest satisfaction.
- Collaborated with kitchen staff to maintain order accuracy and timeliness.
- Assisted in training new team members on menu items and service protocols.
Education
High School Diploma - Humanities
Forrest School
Chapel Hill, TN05.2024
Skills
Customer service
Appointment scheduling
Front desk operations
Call handling
Being able to handle customer complaints
Communication with customers
Complaint resolution
Relationship building
Service quality assurance
Fast-paced environment adaptability
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Hybrid BDC
Freeland Chevrolet
08.2025 - Current
Server
Cheesecake Factory Restaurant
12.2024 - 07.2025
Server
Olive Garden Restaurant
08.2024 - 11.2025
High School Diploma - Humanities
Forrest School