Ashley Moran
Morgantown
Summary
Motivated and detail-oriented Business Administration student with diverse experience in customer service, healthcare support, and fast-paced team environments. Demonstrated ability to communicate effectively, manage competing priorities, and deliver high-quality service under pressure. Proven track record of problem-solving, adaptability, and building strong client relationships. Eager to leverage academic knowledge and hands-on experience to transition into the business field, with a strong commitment to growth, professionalism, and long-term career development.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Server
Buffalo Wild Wings
Morgantown
05.2026 - Current
- Took food and drink orders accurately from customers at tables.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Provided excellent customer service in a fast-paced restaurant environment.
- Maintained cleanliness of tables and dining areas throughout service shifts.
- Assisted with menu recommendations based on customer preferences and dietary needs.
- Processed payments efficiently using point-of-sale systems for transactions.
- Managed multiple tasks simultaneously while providing excellent customer service.
Activities Assistant
Sundale Long Term Car Facility and Nursing Home
Morgantown
02.2024 - 04.2026
- Assisted in planning and organizing engaging activities for residents.
- Facilitated group exercises to promote physical and mental well-being.
- Coordinated transportation for residents to off-site events and appointments.
- Collaborated with nursing staff to ensure resident needs were met during activities.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Upheld positive quality of life standards for residents of all ability levels.
Housekeeper
Sundale Long Term Car Facility and Nursing Home
Morgantown
08.2023 - 02.2024
- Disinfected surfaces and equipment to ensure a safe environment for residents.
- Managed laundry services, including washing, drying, and folding linens and garments.
- Maintained cleanliness and hygiene in resident living areas and common spaces.
- Conducted regular inspections to ensure compliance with health and safety standards.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
Call Service Associate
United BioSource Corporation
Morgantown
01.2022 - 06.2022
- Processed orders and tracked inventory levels efficiently.
- Coordinated communication between clients and internal teams.
- Maintained accurate records of client interactions and transactions.
- Utilized customer relationship management software for data entry.
- Collaborated with cross-functional teams to streamline processes.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Participated in team meetings to discuss goals and objectives.
- Completed assigned tasks within established time frames.
Restaurant Server
Dolfi’s
Masontown
03.2019 - 01.2021
- Provided excellent customer service in a fast-paced restaurant environment.
- Took food and drink orders accurately from customers at tables.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Assisted with menu recommendations based on customer preferences and dietary needs.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Remote 02.2024 - 06.2026
Skills
- Customer service
- Project management
- Team collaboration
- Data entry
- Communication skills
- Time management
- Problem resolution
- Quality control
- Efficient service
- Conflict de-escalation
- Organization
Timeline
Restaurant Server
Buffalo Wild Wings
05.2026 - Current
Activities Assistant
Sundale Long Term Car Facility and Nursing Home
02.2024 - 04.2026
Bachelor of Science - Business Administration
Southern New Hampshire University
02.2024 - 06.2026
Housekeeper
Sundale Long Term Car Facility and Nursing Home
08.2023 - 02.2024
Call Service Associate
United BioSource Corporation
01.2022 - 06.2022
Restaurant Server
Dolfi’s
03.2019 - 01.2021