Ashley Mouton
Antioch
Summary
Housing Manager with over 15 years of experience in enhancing tenant satisfaction and streamlining property management processes. Proficient in customer service, financial analysis, and administrative tasks, consistently achieving high satisfaction rates through effective communication and collaboration with housing agencies. Committed to leveraging skills in rent collection and budget management to drive efficiency and maintain compliance in housing programs.
Proven professional with experience in delivering key housing management services with relevant legislation and regulation. Exceptional partner to housing team, promoting tenant participation and community development initiatives. Dedicated to improving organization's current position and long-term financial stability.
Overview
16
16
years of professional experience
Work History
Housing Specialist
San Francisco Housing Authority
San Francisco
01.2025 - Current
- Coordinate housing services, enhancing access for diverse communities.
- Facilitate tenant support, achieving high satisfaction rates.
- Streamline processes, improving efficiency in housing applications.
- Resolve tenant issues promptly, ensuring compliance with regulations.
- Collaborate with teams to deliver effective housing solutions.
- Manage housing assistance programs, evaluate applicant eligibility, and maintain compliance with federal housing regulations while processing applications efficiently.
- Coordinate with residents and property owners to resolve housing concerns, conduct property inspections, and ensure quality living standards.
Housing Manager
Contra Costa Housing Authority
San Pablo
06.2023 - 03.2024
- Address tenant issues promptly to enhance satisfaction and community trust.
- Collaborate with agencies to improve resident well-being through support services.
- Optimize billing for accurate data capture and efficient invoice handling.
- Maintain detailed financial records to boost operational efficiency.
- Utilize data visualization for impactful executive presentations.
- Manage lease agreements, ensuring regulatory compliance and safeguarding stakeholder interests.
- Boosted tenant occupancy through strategic marketing, achieving a notable increase in six months.
- Crafted detailed financial reports, accurately tracking property expenses and revenue streams.
- Conducted market analysis, providing data-driven pricing strategies for optimized rentals.
- Streamlined tenant move-in processes, enhancing satisfaction through collaboration with agents.
- Managed rent collection, ensuring timely payments and accurate documentation.
- Coordinated seamless move-ins and move-outs, enhancing tenant satisfaction.
- Addressed on-site emergencies promptly, maintaining building safety.
- Oversaw unit turnovers, improving occupancy rates and property appeal.
- Led building audits and inspections, ensuring compliance with regulations.
Property Manager
TNDC
01.2016 - 01.2023
Property Manager
John Stewart
01.2010 - 01.2016
Education
Bachelor's - Business Administration
Cal State East Bay
Skills
- Time Management
- Financial Analysis
- Technical Software
- Leadership
- Customer Service
- Communication
- Problem Solving
- Property Management
- Case Management
- Marketing
- Administrative
- Rent Collection
- Data Visualization
- Budget Management
References
- Courtney Hill, 7072970042
- Connie White, connie@preferredtalentsolutions.com, 5103610120
Timeline
Housing Specialist
San Francisco Housing Authority
01.2025 - Current
Housing Manager
Contra Costa Housing Authority
06.2023 - 03.2024
Property Manager
TNDC
01.2016 - 01.2023
Property Manager
John Stewart
01.2010 - 01.2016
Bachelor's - Business Administration
Cal State East Bay