Ashley Nichols
Lewiston,NY
Summary
Accomplished customer service professional skilled at providing superior service.
Highly qualified in service based positions with 15+ years experience. Strong interpersonal skills; effective collaboration with management and coworkers to build a positive and cohesive work environment. Ambitious and self motivated, ready to embrace new challenges and contribute to overall success.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
White House Black Market
Niagara Falls, NY
08.2022 - 12.2024
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented sales strategies that enhanced customer engagement and satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Visual Operations Manager
Forever 21
Niagara Falls, NY
07.2020 - 08.2022
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Analyzed workflow systems, identifying bottlenecks and implementing solutions to optimize performance metrics.
- Established key performance indicators to monitor team effectiveness and drive accountability in operations management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw daily operations to enhance customer satisfaction and store efficiency.
- Trained and mentored staff to improve performance and service standards.
Sales Associate
Cole Haan LLC
Niagara Falls, NY
08.2018 - 06.2020
- Recommended optimal merchandise based on customer needs and desires.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Patient Service Representative
Aspen Dental
Niagara Falls, NY
01.2018 - 05.2019
- Checked daily doctor schedules and verified insurance.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on a daily basis.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Used dynamic communication and effective leadership to liaise between management, clinical staff and community.
Store Co-Manager
Avenue Stores
Niagara Falls, NY
01.2016 - 08.2017
- Performed opening and closing duties; including counting cash drawers, banking paperwork and making bank deposits.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
Stock Room Associate /Sales Associate
Cole Haan LLC
Niagara Falls, NY
02.2014 - 02.2016
- Bent, lifted, opened, and moved products weighing up to 50 pounds.
- Replenished inventory with focus on addressing customer needs.
- Stepped in to assist management with special projects, promoting desire to learn new tasks while gaining additional responsibilities.
- Received deliveries and processed all incoming shipments by scanning packages and updating orders in system.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Education
High School Diploma - General Studies
Lewiston Porter High School
Youngstown, NYSkills
- Store opening and closing procedures
- Store operations
- Energetic and Reliable
- Superior Customer Service
- Operations Management
- Exceptional leader
- Motivate Staff on Sales Goals
- Cash Management
- Inventory Control and Merchandising
- Prioritizing tasks and attention to detail
Timeline
Assistant Store Manager
White House Black Market
08.2022 - 12.2024
Visual Operations Manager
Forever 21
07.2020 - 08.2022
Sales Associate
Cole Haan LLC
08.2018 - 06.2020
Patient Service Representative
Aspen Dental
01.2018 - 05.2019
Store Co-Manager
Avenue Stores
01.2016 - 08.2017
Stock Room Associate /Sales Associate
Cole Haan LLC
02.2014 - 02.2016
High School Diploma - General Studies
Lewiston Porter High School