Ashley Obando
Somerset,NJ
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Front Desk Associate
Everhome Suites
Somerset, New Jersey
12.2025 - Current
- Greet guests warmly and ensure a welcoming atmosphere at the front desk.
- Manage check-in and check-out processes efficiently for all visitors.
- Handled guest inquiries and resolved issues promptly, contributing to high guest satisfaction.
- Maintaine accurate records of reservations and room availability daily.
- Assist in coordinating housekeeping requests to ensure timely room readiness.
- Operate the phone system to manage calls and relay messages effectively.
- Processe payments securely while adhering to company policies and procedures.
- Resolve customer complaints in a professional manner while maintaining high standards of service quality.
- Trained newly hired employees on front desk procedures, enhancing team efficiency and service quality.
Warehouse Receiver
IBuy Distribution
Somerset, NJ
08.2025 - 01.2026
- Received and inspected incoming shipments for quality and accuracy.
- Organized merchandise in designated storage areas for easy access.
- Maintained inventory records using warehouse management systems.
- Communicated discrepancies or damaged goods to management promptly.
- Ensured cleanliness and safety of the receiving area at all times.
- Communicated effectively with other departments regarding product availability status and timely order fulfillment.
- Verified shipment contents by comparing items to bills of lading, manifests, or other records.
Parcel Processor
ALBA Wine and Spirits Warehousing
Edison, New Jersey
05.2024 - 07.2025
- Operated warehouse equipment to efficiently process incoming and outgoing shipments.
- Maintained inventory accuracy through regular inspections and systematic tracking.
- Collaborated with team members to streamline packing and shipping procedures.
- Managed documentation for shipments, including labels and packing slips.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Scanned barcodes and processed merchandise by moving to proper areas.
- Processed documents to maintain records and files.
- Reviewed order forms to prepare orders for processing.
Lead Associate
The UPS Store Inc.
Skillman, New Jersey
06.2022 - 07.2024
- Supervised daily operations and ensured efficient workflow among team members.
- Managed customer inquiries and provided solutions to enhance service experience.
- Trained new associates on company policies and operational procedures.
- Coordinated shipping and receiving processes for timely order fulfillment.
- Assisted in inventory management to maintain optimal stock levels.
- Implemented best practices for packaging and shipping to reduce damage risk.
- Processed payments and handled cash to ring up customers in store.
Hostess
Fat Cactus Cantina
New Brunswick, New Jersey
09.2021 - 08.2022
- Greeted and welcomed guests at the entrance of Fat Cactus Cantina.
- Managed waitlists and reservations efficiently to optimize seating.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted servers with menu knowledge and special requests for customers.
- Handled customer inquiries and complaints with professionalism and care.
- Collaborated with management to improve guest flow and dining experience.
Education
Adult Learning Center
New Brunswick, NJSkills
- Front desk operations
- Guest relations
- Reservation management
- Payment processing
- Customer service
- Shipping coordination
- Attention to detail
- Workflow optimization
- Task prioritization
- Team collaboration
- Problem solving
- Conflict resolution
- Clear communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Associate
Everhome Suites
12.2025 - Current
Warehouse Receiver
IBuy Distribution
08.2025 - 01.2026
Parcel Processor
ALBA Wine and Spirits Warehousing
05.2024 - 07.2025
Lead Associate
The UPS Store Inc.
06.2022 - 07.2024
Hostess
Fat Cactus Cantina
09.2021 - 08.2022
Adult Learning Center