Ashley Ohrazda
Springfield,MO
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
11
11
years of professional experience
Work History
Housekeeper
Marantha Village
Springfield, MO
11.2024 - Current
- Organized closets with hangers for guests' clothing items.
- Disinfected telephones, light switches and other frequently touched objects.
- Observed proper use of chemicals when cleaning various surfaces.
- Reported any maintenance issues or damage to supervisors immediately.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Emptied trash receptacles throughout the property.
- Sanitized all areas of the hotel lobby and public restrooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Responded to requests from guests regarding housekeeping needs.
- Provided information about hotel services upon request from guests.
- Changed bed linens and towels, tidied up rooms.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Ensured that all health standards were met during cleaning operations.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Maintained and organized cleaning supplies stock.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Used cleaning chemicals following proper guidelines.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Inspected furniture for damage or stains in between guest stays.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept and damp-mopped private stairways and hallways.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Waxed and polished wood furnishings to restore faded appearance.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Reported damage or theft of hotel property to management.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
Cook
Preston Cafe
Preston, MO
01.2023 - 01.2024
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Ordered supplies as needed for the kitchen.
- Supervised and trained kitchen staff on proper preparation techniques.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Set up and performed initial prep work for soups, sauces, and salads.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Housekeeping Inspector
White Water Resorts
Branson, Missouri
02.2022 - 02.2023
- Provided feedback on performance evaluations for members of the housekeeping team.
- Audited daily logs completed by each member of the housekeeping team.
- Reviewed inventory levels for all cleaning supplies used by the housekeeping department.
- Responded to complaints from guests regarding cleanliness or service issues in a timely manner.
- Coordinated closely with engineering staff to resolve any issues found during inspections.
- Demonstrated knowledge of emergency response procedures in case of accidents or injuries.
- Verified that all lost items were accounted for in accordance with established procedures.
- Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
- Followed up on corrective action plans implemented after previous inspections.
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
- Monitored the storage of linen and other materials in accordance with health regulations.
- Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
- Checked guest rooms upon arrival for any potential maintenance needs or deficiencies.
- Managed team of employees, daily progress reports and overall project planning.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Swept and damp-mopped private stairways and hallways.
Housekeeping and Laundry Attendant
Kings Resorts
Branson, MO
01.2021 - 02.2022
- Organized storage areas for efficient use of space.
- Removed garbage from trash containers in public areas and guest rooms on a regular basis.
- Reported any maintenance issues to the manager immediately for resolution.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Inspected each room after housekeeping staff completed their work.
- Sanitized surfaces throughout the facility including countertops, door handles.
- Checked inventory of cleaning supplies and ordered more when needed.
- Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
- Washed, dried, folded and ironed clothes according to customers' preferences.
- Followed established safety guidelines while operating equipment such as vacuum cleaners.
- Swept walkways around the building exterior as part of outdoor cleaning tasks.
- Stocked linen closets with fresh linens and supplies.
- Greeted guests upon arrival to provide them with a pleasant welcome experience.
- Delivered requested items such as additional pillows or blankets promptly to guests.
- Provided excellent customer service to ensure guest satisfaction levels were met.
- Changed bed sheets daily according to hotel standards and procedures.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Removed trash from rooms and replaced liners to wastebaskets.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
Waitress
TA Truck Stop
Strafford, Missouri
02.2014 - 02.2018
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Replenished beverages when necessary.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded to ad hoc cleaning duties at end of shift.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Filled condiments and napkin containers during slack periods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Presented menus and answered questions regarding items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Prepared checks accurately and processed payments promptly.
- Communicated daily specials to customers.
- Checked back with customers throughout meal service to ensure satisfaction.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Organized take-out orders efficiently according to customer requests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Processed payments accurately using cash registers or POS systems.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Bussed tables as needed during peak hours.
- Took orders for food and drinks and delivered them to guests.
- Provided accurate change for cash transactions using a cash register system.
- Assisted other wait staff members in times of heavy customer traffic.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers and provided menus.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted in seating guests at tables or booths.
- Answered questions about menu items, ingredients, and pricing.
Education
GED -
Ashland University
Ashland, OH11-2024
Skills
- Cleaning techniques
- Dusting
- Restroom detailing
- Linen replacement
- Deep cleaning
- Linen replenishment
- Safe cleaning with chemicals
- Room preparation
- Basic maintenance
- Carpet cleaning
- Vacuuming and sweeping
- Quality assurance controls
- Infection control
- Hazardous chemical training
- Building maintenance
- Multitasking and organization
- Customer service
- Hospitality background
- Hardworking
- Exceptional communicator
- Detail-oriented
- Commercial and residential cleaning
- Teamwork
- Surface disinfection
- Window cleaning
- Ironing and folding
- Chemical handling
- Closet detailing
- Customer service-focused
- Guest amenity replenishment
Timeline
Housekeeper
Marantha Village
11.2024 - Current
Cook
Preston Cafe
01.2023 - 01.2024
Housekeeping Inspector
White Water Resorts
02.2022 - 02.2023
Housekeeping and Laundry Attendant
Kings Resorts
01.2021 - 02.2022
Waitress
TA Truck Stop
02.2014 - 02.2018
GED -
Ashland University