Proven track record in enhancing customer satisfaction and streamlining service operations at Hyatt Regency Orlando. Expert in relationship management and POS system efficiency, significantly improving guest experiences through exceptional service and cleanliness standards. Skilled in both team collaboration and independent problem-solving, ensuring high-quality outcomes in fast-paced environments.
Hi, I’m
Ashley Oliver
Orlando,FL
Summary
Overview
8
years of professional experience
Work History
Hyatt Regency Orlando
Server
2023.01 - Current (1 year & 8 months)
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Exotic Creations
Freelance Makeup Artist
2016.04 - Current (8 years & 5 months)
Job overview
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Applied makeup in accordance with clothing style.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
Education
Paul Mitchell The School Orlando Oviedo, FL
No Degree from Cosmetology
10.2024
University Overview
Salem High School Conyers, GA
High School Diploma
05.2014
University Overview
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Sales expertise
- Relationship Management
- Cleanliness standards
- Quality Control
Makeup
Makeup
Since I was a little girl, makeup has been my escape and my art. I struggled with confidence in my past years and makeup helped me push through my creative barrier. Over the past six years as a freelance makeup artist, I’ve been privileged to work on runway and fashion shows, movie sets, photo shoots, and weddings. Each brushstroke and every shade applied is a chance to enhance someone’s beauty and boost their confidence.
I strive to offer my clients not just a service but an unforgettable experience. A combination of hard work, top-notch customer service, and positive energy in a trusting environment is my recipe for success. I’ve also discovered a passion for hair during cosmetology school, which has enriched my skills even further. Every day, I wake up excited to transform and empower through the art of makeup.. Additionally, without even realizing, I developed a passion for hair as well during cosmetology school. This became a big surprise for everyone considering that I have always strictly only done makeup. I am striving to find a job in my area of expertise and hope to become a member of a beautiful salon home.
Additional Information
Additional Information
I've worked in different environments including the Orlando Premiere Hair Show where I delivered professional makeup services for a large number of attendees, including models and presenters. I was lucky enough to have worked closely with hair stylists to create harmonious and standout looks for the show. I also demonstrated product application and techniques to show attendees, enhancing their learning experience. I was able to adapt to a fast-paced, dynamic environment while maintaining high standards of quality and creativity.
I've also participated in Deck the Runway where I provided makeup artistry for models of different shades ensuring each look complemented the designer's vision along with collaborating with stylists, photographers, and other professionals to create cohesive looks. I was required to use a variety of techniques and products to achieve high-fashion looks under different lighting conditions.
Timeline
Server
Hyatt Regency Orlando
2023.01 - Current (1 year & 8 months)
Freelance Makeup Artist
Exotic Creations
2016.04 - Current (8 years & 5 months)
Paul Mitchell The School Orlando
No Degree from Cosmetology
Salem High School
High School Diploma
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