Saprina Saintil
Pine Castle,FL
Summary
Industrious and observant Overnight Supervisor with many years of diverse experience leading productive teams and operations during both peak and non-peak hours and shifts. Committed to building cohesive and collaborative teams that strive to meet common goals. Safety-focused leader with proven success as trainer, mentor, and forthright communicator.
Overview
6
6
years of professional experience
Work History
Overnight Supervisor
Hyatt Regency Orlando
Orlando, FL
02.2023 - Current
- Provided guidance to staff on how to handle difficult situations or customers effectively.
- Enforced policies to ensure security of guests, staff and property.
- Assisted guests with check-in and check-out procedures as needed.
- Investigated customer complaints in a timely manner and sought resolutions that were satisfactory to both parties.
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Responded to and resolved guest issues or complaints.
Assistant General Manager
Hyatt Place Lake Buena Vista
Orlando, FL
01.2021 - 01.2023
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured compliance with company policies, procedures, and regulations.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Developed and implemented effective strategies to maximize sales and profits.
- Ensured that customer service standards were met or exceeded at all times.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Met business targets with streamlined operations strategies.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Gallery Host
Hyatt Place Daytona Oceanfront
Daytona Beach, FL
06.2019 - 11.2021
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained a clean and organized reception area to uphold company image.
- Provided information about local attractions, services, amenities, events, and other points of interest.
- Performed daily checkouts for departing guests according to hotel guidelines.
- Ensured that all front desk areas were kept clean and organized at all times.
- Responded to inquiries and room requests made online, by phone, and via email.
Gallery Host
Hyatt Place Forbes Airport
Orlando, FL
08.2018 - 01.2019
- Input and confirmed reservations for guests.
- Computed bills collected payments and made change for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Verified customer credit to establish payment method for accommodations.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Education
Associate of Arts - Hospitality Administration And Management
Valencia College
Orlando, FL05-2015
Skills
- Training and mentoring
- Complex Problem-Solving
- Process Improvement
- Scheduling expertise
- Workplace Safety
- Policy Enforcement
- Goal-Oriented
Languages
French
Native/ Bilingual
Timeline
Overnight Supervisor
Hyatt Regency Orlando
02.2023 - Current
Assistant General Manager
Hyatt Place Lake Buena Vista
01.2021 - 01.2023
Gallery Host
Hyatt Place Daytona Oceanfront
06.2019 - 11.2021
Gallery Host
Hyatt Place Forbes Airport
08.2018 - 01.2019
Associate of Arts - Hospitality Administration And Management
Valencia College
Similar Profiles
Ashley OliverAshley Oliver
Server at Hyatt Regency OrlandoServer at Hyatt Regency Orlando
LaTatiana BaldwinLaTatiana Baldwin
Front Desk Receptionist at Hyatt Regency Orlando International Airport HotelFront Desk Receptionist at Hyatt Regency Orlando International Airport Hotel
Hunter MarcouHunter Marcou
Bellman at Hyatt Regency OrlandoBellman at Hyatt Regency Orlando