Saprina Saintil
Pine Castle,FL
Summary
Industrious and observant Overnight Supervisor with many years of diverse experience leading productive teams and operations during both peak and non-peak hours and shifts. Committed to building cohesive and collaborative teams that strive to meet common goals. Safety-focused leader with proven success as trainer, mentor, and forthright communicator.
Overview
6
6
years of professional experience
Work History
Overnight Supervisor
Hyatt Regency Orlando
Orlando , FL
2023.02 - Current
- Provided guidance to staff on how to handle difficult situations or customers effectively.
- Enforced policies to ensure security of guests, staff and property.
- Assisted guests with check-in and check-out procedures as needed.
- Investigated customer complaints in a timely manner and sought resolutions that were satisfactory to both parties.
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Responded to and resolved guest issues or complaints.
Assistant General Manager
Hyatt Place Lake Buena Vista
Orlando , FL
2021.01 - 2023.01
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured compliance with company policies, procedures, and regulations.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Developed and implemented effective strategies to maximize sales and profits.
- Ensured that customer service standards were met or exceeded at all times.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Met business targets with streamlined operations strategies.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Gallery Host
Hyatt Place Daytona Oceanfront
Daytona Beach , FL
2019.06 - 2021.11
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained a clean and organized reception area to uphold company image.
- Provided information about local attractions, services, amenities, events, and other points of interest.
- Performed daily checkouts for departing guests according to hotel guidelines.
- Ensured that all front desk areas were kept clean and organized at all times.
- Responded to inquiries and room requests made online, by phone, and via email.
Gallery Host
Hyatt Place Forbes Airport
Orlando , FL
2018.08 - 2019.01
- Input and confirmed reservations for guests.
- Computed bills collected payments and made change for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Verified customer credit to establish payment method for accommodations.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Education
Associate of Arts - Hospitality Administration And Management
Valencia College
Orlando, FL2015-05
Skills
- Training and mentoring
- Complex Problem-Solving
- Process Improvement
- Scheduling expertise
- Workplace Safety
- Policy Enforcement
- Goal-Oriented
Languages
French
Native/ Bilingual
Timeline
Overnight Supervisor
Hyatt Regency Orlando
2023.02 - Current
Assistant General Manager
Hyatt Place Lake Buena Vista
2021.01 - 2023.01
Gallery Host
Hyatt Place Daytona Oceanfront
2019.06 - 2021.11
Gallery Host
Hyatt Place Forbes Airport
2018.08 - 2019.01
Associate of Arts - Hospitality Administration And Management
Valencia College
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