ASHLEY OLMEDA
West Palm Beach,US
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as a leader and as a collaborative team member. Applies business experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner/CEO
Happy Hearts and Wagging Tails
West Palm Beach, US
06.2021 - Current
- Managed the daily operations related to customer service, and daily business.
- Maintained a high standard of customer service through quality assurance checks.
- Drafted contracts and agreements with customers.
- Monitored industry trends to identify opportunities for improvement.
Staff Advocate/Child Advocate Manager
Guardian ad Litem
, US
06.2018 - 08.2021
- Advocating for children, who have been abused, abandoned, or neglected.
- Provide testimony in court.
- Prepare and provide notes and reports to the court.
- Observe parental visits.
- Supervise volunteers and their child welfare cases.
Server/Bartender
Evo Italian Restaurant
, US
09.2013 - 05.2019
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Intern
Families First of Palm Beach County
, US
08.2017 - 05.2018
- Maintained accurate records of all activities performed throughout internship period.
- Facilitated Individual Therapy Sessions
- Participated in Case Staffing's, Assessments, Biopsychosocials, and Treatment
Intern Group Facilitator
Jerome Golden Center For Behavioral Health
, US
08.2017 - 05.2018
- Facilitated Individual Therapy Sessions.
- Participated in Case Staffing's, Assessments, Biopsychosocials, and Treatment Plans.
Education
Masters of Social Work -
Florida Atlantic University
FL05-2018
Bachelors of Science Degree - Psychology
Florida Atlantic University
FL12-2013
Associates of Science Degree - Zoo Animal Technology
Santa Fe College
FL12-2008
Associates of Arts Degree - Psychology
Palm Beach Community College
FL05-2007
Diploma -
Palm Beach Gardens High School
FL01.2005
Skills
- Business Management
- Client Service
- Customer Relations
- Customer service
Certification
- Certified Child Advocate Manager
- Child Welfare
- Animal Assisted Therapy
Training
- Cognitive Processing Therapy
- Racial Equity
- ACES
References
References available upon request
Timeline
Owner/CEO
Happy Hearts and Wagging Tails
06.2021 - Current
Staff Advocate/Child Advocate Manager
Guardian ad Litem
06.2018 - 08.2021
Intern
Families First of Palm Beach County
08.2017 - 05.2018
Intern Group Facilitator
Jerome Golden Center For Behavioral Health
08.2017 - 05.2018
Server/Bartender
Evo Italian Restaurant
09.2013 - 05.2019
Masters of Social Work -
Florida Atlantic University
Bachelors of Science Degree - Psychology
Florida Atlantic University
Associates of Science Degree - Zoo Animal Technology
Santa Fe College
Associates of Arts Degree - Psychology
Palm Beach Community College
Diploma -
Palm Beach Gardens High School