Ashley Olvera
Las Cruces
Summary
With four years of experience as an estimator, I hold certifications from I-CAR, collaborated with DRP processes to ensure customer satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth. Brings understanding of construction principles and cost estimation methodologies, coupled with Excel and project management software knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Estimator
Advanced placement auto body
Las Cruces, NM
03.2024 - 03.2026
- Monitored and evaluated repair processes to identify opportunities for efficiency improvements.
- Created comprehensive vehicle blueprints, focusing on structural integrity and design specifications.
- Managed procurement of parts with a focus on optimizing supply chain logistics.
- Managed interactions with customers, technical staff, and insurance companies to ensure seamless service delivery.
- Established and maintained relationships with insurance companies to ensure effective negotiation outcomes.
- Managed customer interactions to ensure a positive experience and foster long-term relationships.
- Analyzed and refined DRP repair processes, focusing on reducing turnaround time and improving quality.
- Achieved successful project delivery by managing team dynamics and fostering collaboration. Drove project timelines and budget adherence through effective leadership. Enhanced overall project quality by implementing best practices and innovative solutions.
- Executed strategic negotiation tactics to secure advantageous agreements and partnerships.
Front Office Manager
Triumph auto collision
El Paso, TX
01.2023 - 04.2024
- Conducted analysis of repair workflows, leading to the implementation of targeted strategies for increased efficiency.
- Analyzed and improved parts procurement operations, focusing on logistics enhancements within the supply chain.
- Streamlined communication between customers, technical personnel, and insurance companies to enhance service delivery effectiveness.
- Managed interactions with insurance companies, focusing on relationship-building to achieve advantageous negotiation results.
- Implemented communication techniques to promote a positive customer experience and strengthen relationship loyalty.
- Analyzed and improved DRP repair procedures with a focus on elevating quality and reducing overall turnaround time.
- Achieved on-time project delivery and budget compliance through effective team management. Fostered collaboration that resulted in improved project outcomes. Enhanced overall project quality by integrating innovative solutions and industry-leading practices.
- Analyzed market conditions and developed negotiation strategies to enhance terms in agreements and partnerships.
Education
High school diploma - undefined
Highland High School
Albuquerque, NM01.2019
Skills
- Negotiation
- Organizational skills
- Communication skills
- Computer literacy
- Damage assessment platform CCC1
- Guest service
- Spanish
- English
- Attention to detail
- Customer service
- Cost estimation
Certification
I-CAR Certification
Languages
Spanish - Fluent
English - Fluent
Timeline
Estimator
Advanced placement auto body
03.2024 - 03.2026
Front Office Manager
Triumph auto collision
01.2023 - 04.2024
High school diploma - undefined
Highland High School