Ashley O’Neal
Winston Salem,North Carolina
Summary
Dynamic certified Pharmacy Technician with a successful track record at Walgreens, known for enhancing pharmacy workflow and delivering exceptional customer service. Proficient in medication dispensing and skilled in optimizing workflow processes. Consistently demonstrates adaptability and problem-solving abilities. Achieved significant efficiency improvements and fostered positive patient relationships through effective team participation and meticulous attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Walkertown, NC
10.2022 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Medication Aide
Harmony at Brookberry Farm
Winston-Salem, NC
11.2021 - 10.2022
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Medication Aide
Five Star Senior Living
Winston-Salem, NC
05.2020 - 12.2021
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Reported changes in patient status regarding drug therapy.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Lead Medication Technician
Brighton Gardens
Winston-Salem, NC
03.2015 - 05.2020
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Educated patients about potential side effects, interactions, and precautions related to their medications.
- Assisted in the development of streamlined medication administration procedures, resulting in increased accuracy and safety.
- Monitored patients for adverse reactions or complications from medications, initiating prompt interventions when necessary.
- Enhanced patient care by accurately administering medications according to physician orders and established protocols.
- Reduced medication errors by implementing a double-check system for high-risk drugs.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Education
High School Diploma -
Parkville High School
Baltimore, MDSkills
- Certified pharmacy technician
- Problem-solving skills
- Effective Team Participation
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Insurance Eligibility Verification
- Supply restocking
- Pharmacy and customer records management
- Processing payments
- Answering customer questions
- Interpreting and processing medication orders
Certification
-Pharmacy technician license number 75956
Issued 01/03/2023
Expires 12/31/2025
-Nurse aide 1 license number 458972
Issued 11/11/2013
Expires 08/31/2025
-Medication aide
Issued 03/24/2016
Expires N/A
Timeline
Pharmacy Technician
Walgreens
10.2022 - Current
Medication Aide
Harmony at Brookberry Farm
11.2021 - 10.2022
Medication Aide
Five Star Senior Living
05.2020 - 12.2021
Lead Medication Technician
Brighton Gardens
03.2015 - 05.2020
High School Diploma -
Parkville High School