Ashley Orihuela
Anaheim,CA
Summary
Proven in enhancing customer satisfaction and streamlining operations, I leveraged my expertise in POS systems and exceptional customer service at Flame Boiler. After a while at my experience at my previous jobs it’s time for something new. My adaptability and strong work ethic contributed to significant improvements in customer relations and operational efficiency, showcasing my ability to excel in fast-paced environments and resolve complex issues with patience and professionalism.
Overview
3
3
years of professional experience
Work History
Cashier
Flame Boiler
Anaheim
12.2022 - Current
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Waitress Trainee
Chefs Catering and Events
Orange, CA
05.2022 - 08.2022
- Cultivated warm relationships with regular customers.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Master Of Psychology - Psychology
Fullerton College
Fullerton, CAHigh School Diploma -
Anaheim High School
Anaheim, CA05.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Cash handling
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- Refunds and exchanges
- Issue resolution
- POS systems
- ID verification
- Guest inquiries
- Attention to detail
- Order packaging
- Decision making aptitude
- Purchase assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Flame Boiler
12.2022 - Current
Waitress Trainee
Chefs Catering and Events
05.2022 - 08.2022
Master Of Psychology - Psychology
Fullerton College
High School Diploma -
Anaheim High School