Ashley Ortiz Rodriguez
Carson City
Summary
Respectful, great people person, well organized, hard worker, multitasker & fast learner. The kind of work that would interest me would be working in a happy environment. Keeping myself busy, well organized, making sure all my guests are satisfied and welcoming them. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handling reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. To seek and maintain part-time and or full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy,
Overview
3
3
years of professional experience
Work History
Sales Associate
Victoria Secret
Reno
09.2024 - Current
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Discounted purchases by scanning and redeeming coupons.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained work area and kept cash drawer organized.
Host
Bodines Casino
06.2022 - 07.2024
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelor of Science - Bachelors of Science in Nursing
University of Nevada, Reno
Reno, NV06.2028
High School Diploma -
Carson High School
Carson City, NV06.2024
Skills
- Bilingual
- Communication skills
- Cash handling
- POS software
- Server Support
- Telephone reception
- Team Collaboration
- Multitasking proficiency
- Customer Service
- Sales
- Detail Oriented
- Guest relations
- Dining room management
- Stocking
Accomplishments
Nevada Promise Scholarship recipiant
Timeline
Sales Associate
Victoria Secret
09.2024 - Current
Host
Bodines Casino
06.2022 - 07.2024
Bachelor of Science - Bachelors of Science in Nursing
University of Nevada, Reno
High School Diploma -
Carson High School