Ashley Palmer
Radford,VA
Summary
Detail-oriented professional with extensive experience in fast-paced office environments. Expertise in clerical tasks and staff support, demonstrating reliability and productivity with minimal supervision. Known for delivering exceptional customer service and managing multiple tasks concurrently. Strong work ethic enables effective contributions in both independent and team settings.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Shelor Motor Mile
Christiansburg , VA
11.2021 - Current
- Trained new employees on administrative procedures, company policies, and performance standards.
- Implemented record filing system, enhancing document organization and management.
- Collaborated with finance department representatives to facilitate funding and submission of all deals and contracts.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
Online Banking Representative
M&T Bank
New York, New York
10.2022 - 10.2024
- Assisted customers with online banking inquiries and account access issues.
- Guided users through troubleshooting processes for digital banking tools.
- Educated clients on online security best practices and fraud prevention measures.
CERTIFIED NURSING ASSISTANT
Highland Ridge Rehab Center
Dublin , VA
09.2019 - 08.2020
- Provided daily assistance to all residents with personal care tasks such as feeding and bathing. ( feeding ,bathing, etc.)
- Answered call lights, enhancing patient comfort and safety by adjusting bed rails and bed height.
- Promoted oral and personal hygiene by assisting patients with shaving, bathing, and teeth brushing.
- Monitored patient vitals, including temperature, blood pressure, and respirations, to ensure ongoing health assessment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Customer Service Representative
Wall And Associates
Radford, VA
01.2018 - 07.2019
- Enhanced customer satisfaction through proactive strategies that addressed needs and resolved concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided tailored advice and assistance to customers, ensuring special needs and wants were met.
- Resolved customer inquiries and complaints efficiently, improving overall customer experience.
- Maintained a professional demeanor during interactions with clients and staff.
Education
General studies
New River community college
Dublin , VA 08.2020 - 08.2022
Skills
- Office Equipment Operation
- Tech proficiency
- Data protection
- Organizational skills
- Time management
- Problem solving
- Employee Communications
- Attentive
- Creative
Accomplishments
- Assisted management with the training of Number new staff members.
- Accomplished improvement through actions.
Timeline
Online Banking Representative
M&T Bank
10.2022 - 10.2024
ADMINISTRATIVE ASSISTANT
Shelor Motor Mile
11.2021 - Current
General studies
New River community college
08.2020 - 08.2022
CERTIFIED NURSING ASSISTANT
Highland Ridge Rehab Center
09.2019 - 08.2020
Customer Service Representative
Wall And Associates
01.2018 - 07.2019