Ashley Pantoja
El Monte,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
Work History
Shift Leader
Taco Bell
El Monte, CA
08.2023 - Current
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Assisted in training new employees on shift operations.
- Checked orders for quality and completeness.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Teacher's Assistant
Mountain View High School
El Monte, CA
08.2022 - 05.2023
- Provided individualized assistance to students with special needs in the classroom.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Observed student performance in order to assess progress towards academic goals.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Monitored student progress, providing feedback and support as needed.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Facilitated small group instruction and activities for students of varying abilities.
Education
High School Diploma -
Mountain View High School
El Monte, CA06-2023
Skills
- Customer service focus
- Quality control assurance
- Production Reporting
- Operations Support
- Customer Service Management
- Production Scheduling
- Team Collaboration and Leadership
- Strong verbal and written communication
- Team motivation
- Positive Attitude
- Active Listening
- Adaptability
- Problem-solving abilities
Languages
Spanish
Native/ Bilingual
French
Elementary
Timeline
Shift Leader
Taco Bell
08.2023 - Current
Teacher's Assistant
Mountain View High School
08.2022 - 05.2023
High School Diploma -
Mountain View High School