Ashley Parson
Fort Myers,FL
Summary
Dedicated and customer-focused professional with over four years of experience in customer service and healthcare administration. Currently pursuing a degree in Radiology, with a strong ability to multitask, communicate effectively, and provide exceptional service in fast-paced environments. Highly skilled in scheduling, patient care coordination, and problem-solving.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
5
5
years of professional experience
Work History
Scheduling Specialist
Radiology Regional
01.2022 - Current
- Coordinate and schedule patient appointments for radiology procedures
- Communicate effectively with patients, physicians, and medical staff to ensure efficient scheduling
- Maintain accurate patient records and assist with insurance verifications
- Provide excellent customer service to address patient inquiries and concerns
- Utilize medical scheduling software to streamline workflow and optimize appointment availability
Cashier & Customer Service Staff
Publix Supermarkets
01.2020 - 01.2022
- Assisted customers with purchases, returns, and inquiries, ensuring a positive shopping experience
- Handled cash transactions accurately and maintained a balanced register
- Provided customer support and resolved issues promptly
- Developed strong interpersonal and communication skills while handling high-volume transactions
Education
Some College (No Degree) - Radiology
Florida SouthWestern State College
Fort Myers, FLHigh School Diploma -
Skills
- Healthcare & Medical Office Administration
- Patient Scheduling & Coordination
- Customer Service & Communication
- Problem-Solving & Critical Thinking
- Time Management & Multitasking
- Insurance Verification & Data Entry
- Medical Terminology & HIPAA Compliance
- Cash Handling & Point-of-Sale Systems
- Adaptability & Team Collaboration
Timeline
Scheduling Specialist
Radiology Regional
01.2022 - Current
Cashier & Customer Service Staff
Publix Supermarkets
01.2020 - 01.2022
Some College (No Degree) - Radiology
Florida SouthWestern State College