Megan Foster
Westerville,OH
Summary
Diligent Health Information Management Professional with strong background in scheduling and planning. Successfully streamlined processes to enhance efficiency and reduce downtime in previous roles. Demonstrated effective time management and critical thinking skills.
Overview
8
8
years of professional experience
Work History
Scheduling Specialist
Magnolia Dental
08.2024 - Current
- Conduct high-volume inbound and outbound phone communication with patients in a fast-paced healthcare setting
- Schedule and coordinate appointments for new and established patients while maintaining accurate electronic records
- Collect, verify, and document patient information in Dentrix Ascend (EMR).
- Handle sensitive health information in compliance with HIPAA and confidentiality standards
- Utilize strong professional correspondence and patient-centered communication to support care coordination
- Demonstrate accuracy, organization, and attention to detail when managing patient data and schedules
Customer Service Representative
Planet Fitness
07.2023 - 01.2024
- Customer Service Representative (Third Shift), providing front-desk support in a high-traffic environment
- Assisted individuals with account issues, membership changes, and cancellations using internal systems
- Maintained cleanliness and safety standards throughout the facility during overnight operations
Telephone Sales Representative
Safelite
11.2018 - 03.2020
- Telephone Sales Representative in a high-volume call center environment, managing continuous inbound and outbound calls
- Assisted customers with scheduling services while accurately documenting information in internal electronic systems
- Collected and verified sensitive information, including payment details, with accuracy and confidentiality
- Maintained efficiency and professionalism while meeting call volume and quality metrics
Education
Bachelor Of Science - Health Information Management
Purdue University
West Lafayette, IN05.2026
Skills
- Customer relations skills
- Customer relations
- Documentation skills
- Professional telephone demeanor
- Workflow optimization
- HIPAA regulations
- Patient privacy protection
- Healthcare compliance
- Clinical documentation improvement
- Health information systems
- Revenue cycle management
- Medical office administration
Timeline
Scheduling Specialist
Magnolia Dental
08.2024 - Current
Customer Service Representative
Planet Fitness
07.2023 - 01.2024
Telephone Sales Representative
Safelite
11.2018 - 03.2020
Bachelor Of Science - Health Information Management
Purdue University