Ashley Pearl
Kansas City,MO
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
Work History
Front Desk Receptionist
Conservative Care Occupational Health
Kansas City, MO
09.2025 - 01.2026
- Greeted patients and visitors warmly upon arrival at occupational health facility.
- Answered phone calls, directing inquiries to appropriate staff members promptly.
- Assisted with administrative tasks, including filing and data entry.
- Ensured reception area remained organized and welcoming throughout the day.
- Provided information about services and procedures to patients as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
Communications Operator/Mailroom Clerk
North Kansas City Hospital
North Kansas City, Missouri
05.2022 - 06.2024
- Provided clear instructions to team members during emergency response.
- Provided customer service over the telephone, responding to inquiries and requests in a professional manner.
- Operated multi-line phone systems to route incoming calls accurately.
- Answered incoming calls and routed to the appropriate personnel.
- Recorded detailed information from callers into computer system.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Sorted incoming mail for efficient distribution to departments.
- Maintained accurate records of outgoing and incoming shipments.
- Assisted in organizing mailroom supplies and inventory management.
- Ensured compliance with safety standards in the mailroom environment.
- Received and sorted incoming mail, packages, and courier deliveries.
- Operated mail processing equipment and manually sorted mail.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
Bus Aide
North Kansas City School District
Kansas City, MO
08.2024 - 08.2025
- Assisted students during boarding and disembarking from buses.
- Monitored student behavior to ensure a safe environment.
- Communicated with drivers to relay important information.
- Provided support for special needs students during transportation.
- Maintained cleanliness and orderliness of the bus interior.
- Reported incidents or concerns to school officials promptly.
- Helped enforce safety protocols while students were on board.
- Seated students and secured seatbelts, harnesses or other protective devices.
- Communicated with bus driver to inform about student safety or request assistance.
- Loaded and unloaded individuals in wheelchairs using motorized lift and securing wheelchair in place.
- Adhered to all safety protocols and regulations as required by the school district.
Release of Information Specialist
North Kansas City Hospital
North Kansas City, Missouri
06.2023 - 04.2024
- Processed patient requests for medical records in compliance with regulations.
- Managed electronic health record systems to ensure accurate information retrieval.
- Coordinated with healthcare professionals to verify patient identity and authorization.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Emergency Dispatch Operator
Johnson Controls
Kansas City, MO
05.2007 - 11.2021
- Operated multi-line phone systems to receive emergency calls efficiently.
- Maintained detailed records of incidents and communications for accuracy.
- Collaborated with law enforcement and medical personnel for effective responses.
- Managed high-stress situations with calmness and professionalism throughout shifts.
- Trained new dispatch operators on protocols and system usage effectively.
- Verified caller's identity before responding or dispatching resources.
- Gathered information from callers quickly and accurately using active listening skills.
- Maintained accurate records of all calls received, including time and nature of incident reported.
- Prioritized incoming calls based on severity of situation.
- Took initiative to resolve customer complaints promptly and professionally.
- Adhered to all safety regulations and protocols set by company policy.
- Informed supervisors of any unusual events or incidents that occurred during shift operations.
- Assisted co-workers when additional help was needed during busy times.
- Utilized a computer aided dispatch system to enter data accurately into the database.
- Attended training sessions as required to maintain proficiency in job duties and stay up-to-date on new policies and procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Education
Park Hill High School
Kansas City, MOSkills
- Emergency response
- Multi-line phone operation
- Record keeping
- Communication systems
- Mail processing
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Emergency dispatching
Timeline
Front Desk Receptionist
Conservative Care Occupational Health
09.2025 - 01.2026
Bus Aide
North Kansas City School District
08.2024 - 08.2025
Release of Information Specialist
North Kansas City Hospital
06.2023 - 04.2024
Communications Operator/Mailroom Clerk
North Kansas City Hospital
05.2022 - 06.2024
Emergency Dispatch Operator
Johnson Controls
05.2007 - 11.2021
Park Hill High School