Ashley Pennington
Steens,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Baptist Columbus Childrens Clinic
Columbus, MS
04.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
Patient Service Representative
Children’s Health Center
Columbus, MS
09.2023 - 02.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Patient Service Representative
Physicians and Surgeons
Columbus Ms
10.2020 - 10.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
Patient Service Representative
Flexx Chiropractic
Columbus, MS
11.2019 - 10.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
Team Leader Manager
Tractor Supply Company
Columbus Ms
10.2016 - 10.2018
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Education
Certified Medical Assistant -
Stepful
Steens, MSDiploma -
Caledonia High School
Caledonia, MS05.2015
Skills
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Insurance Verification
- Electronic Records Management
- Office Administration
- Attention to Detail
- Multitasking ability
- Customer Service
Certification
Basic life support
Timeline
Patient Coordinator
Baptist Columbus Childrens Clinic
04.2024 - Current
Patient Service Representative
Children’s Health Center
09.2023 - 02.2024
Patient Service Representative
Physicians and Surgeons
10.2020 - 10.2022
Patient Service Representative
Flexx Chiropractic
11.2019 - 10.2020
Team Leader Manager
Tractor Supply Company
10.2016 - 10.2018
Certified Medical Assistant -
Stepful
Diploma -
Caledonia High School