Ashley Perez
San Jose,CA
Summary
Motivated Fitness Manager with 4 years of expertise successfully resolving issues and conflicts in fast-paced sales-driven settings. Consistently drives business growth and presents information to clients to promote enthusiasm for fitness classes and individualized training.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Optum
01.2023 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
Fitness Manager
24 Hour Fitness
03.2019 - 12.2022
- Setting competitive goals for frontline team members and Personal Trainers
- Build effective business plans based on historical data
- Hire, train, develop new and upcoming staff
- Execute and complete business reviews based on KPIs
- Connecting members with personal training packages custom to the client
- Mentoring up and coming high potential trainers
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Helped clients set and achieve health and wellness goals.
- Met or exceeded monthly revenue and training goals.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
Personal trainer
24 Hour Fitness
08.2019 - 03.2020
- Service Sessions
- Build rapport with members and clients
- Custom client folders
- New client acquisition
- Trained clients during strength training, cardio vascular exercise and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Increased membership enrollment by using innovative sales and promotional techniques.
- Built customer loyalty by smoothly executing training initiatives.
- Drove client retention, managing daily classes and individual sessions.
Event Coordinator
San Jose Police Academy
06.2016 - 08.2019
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
- Brainstormed and implemented creative event concepts and themes.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Hired, trained and supervised volunteers and support staff required for events.
Education
Bachelor’s Degree - Business Administration
The Ashford University
2022
Bachelor's Degree - Communication Studies
San Jose State University
San Jose, CA2019
Associate of Arts - Communication Studies
Evergreen Valley College
San Jose, CA2018
Skills
- Recruiting and interviewing
- Administrative duties
- Effective communication
- Team collaboration
- One-on-one coaching
- Body composition evaluations
- Group Instruction
- Self-Motivated
- Flexible and Adaptable
- Google Workspace
- Planning and Coordination
- Critical Thinking
- Company standards enforcement
Accomplishments
- Consistently awarded top preforming fitness manager within company district
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10-15 staff members.
- Full P&L management of budgets ranging from $20 thousand to $50 thousand over 3 years.
Certification
- First Aid/CPR Certified
- CPT - Certified Personal Trainer
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Optum
01.2023 - Current
Personal trainer
24 Hour Fitness
08.2019 - 03.2020
Fitness Manager
24 Hour Fitness
03.2019 - 12.2022
Event Coordinator
San Jose Police Academy
06.2016 - 08.2019
Bachelor’s Degree - Business Administration
The Ashford University
Bachelor's Degree - Communication Studies
San Jose State University
Associate of Arts - Communication Studies
Evergreen Valley College