Ashley Perez
New York
Summary
Dynamic Patient Coordinator with extensive experience at Weill Cornell Endocrinology, excelling in insurance verification and appointment scheduling. Proven ability to enhance operational efficiency and deliver exceptional customer service, significantly reducing patient wait times. Skilled in electronic records management and fostering effective communication between patients and healthcare providers.
Overview
5
5
years of professional experience
Work History
Patient Coordinator
Weill Cornell Endocrinology
New York, NY
05.2025 - Current
- Coordinated patient appointments and managed scheduling for endocrine consultations.
- Assisted patients with insurance verification and eligibility inquiries.
- Maintained accurate patient records in electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Streamlined administrative processes to improve operational efficiency within the office.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule tests and procedures.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Front Desk Receptionist
Metropolitan Hospital Center
New York, NY
12.2023 - 02.2025
- Welcomed patients and visitors, ensuring a positive first impression of hospital services.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated patient check-ins to streamline front desk operations.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Inpatient duties such as arriving patients in the labor and delivery room and discharging both mom and baby.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Service Manager
Chipotle Restaurant
New York, NY
05.2021 - 12.2023
- Supervised daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored staff on food safety protocols and customer engagement strategies.
- Implemented process improvements to streamline kitchen workflows and reduce wait times.
- Managed inventory levels, ensuring timely replenishment of supplies to meet demand.
- Collaborated with team members to resolve customer complaints promptly and effectively.
Education
High School Diploma -
Park East High School
New York, NYSkills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Office administration
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Weill Cornell Endocrinology
05.2025 - Current
Front Desk Receptionist
Metropolitan Hospital Center
12.2023 - 02.2025
Service Manager
Chipotle Restaurant
05.2021 - 12.2023
High School Diploma -
Park East High School