Ashley Perez
New Braunfels,TX
Summary
Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.
Overview
1
1
Language
19
19
years of professional experience
Work History
Texas Work Advisor II
Health and Human Service Commission
Schertz, TX
04.2023 - Current
- Ensured high customer satisfaction through effective communication and support.
- Conducted interviews with English and Spanish clients to gather information and assess their needs.
- Managed intake escalations to resolve client issues promptly and effectively.
- HIPAA Compliance Certified.
- Performed data entry tasks to maintain accurate and updated records.
- Performed investigative tasks to uncover facts and support case resolution.
- Facilitated client access to essential health services and support programs.
- Analyzed program data to identify trends and inform decision-making processes.
- Developed and implemented client-focused service strategies to enhance access to health programs.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Customer Support agent
TaskUs
New Braunfels, Tx
10.2018 - 01.2023
- Turo customer support agent Nov 8,2022-Feb 13,2023
- Managed calls from Power Host members, monitor and fix reservations.
- Digital Content Moderator 2018-Nov 8,2022 Moderated content on social media platforms to ensure compliance with rules and regulations, maintaining a safe and positive user experience.
- Resolved complex customer inquiries through effective communication and problem-solving techniques.
- Improved first-contact resolution rates by quickly identifying root causes of customer issues and delivering effective solutions.
Senor Customer Service representative
HD Supply
New Braunfels, TX
08.2015 - 10.2018
- Ensured customer satisfaction through effective communication and problem resolution.
- Maintained and updated customer's accounts.
- Checked inventory levels regularly to ensure stock availability.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Led team in resolving complex customer inquiries, enhancing overall satisfaction and loyalty.
- Streamlined communication processes between departments, reducing response times and increasing service level consistency.
- Resolved complex customer inquiries, enhancing overall satisfaction and loyalty.
Temp Customer Service
KForce/HD Supply
New Braunfels, TX
02.2015 - 07.2015
- Facilitated order intake to ensure accuracy, maintained customer satisfaction. Data entry, Maintained and revised customer account information
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service representative
Freeway Insurance
New Braunfels
10.2012 - 09.2013
- Obtained County Mutual Agent license in Texas, enhancing service offerings.
- Maintained and updated customer accounts
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Processed insurance applications and policy changes with accuracy and efficiency.
- Exhibited high energy and professionalism when dealing with clients and staff.
Team Member
Whataburger
New Braunfels, TX
09.2010 - 10.2011
- Kept a clean and organized work station to support efficient operations
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Assisted team members during peak hours to optimize workflow and service efficiency.
- Delivered exceptional customer service in high-volume environment.
- Collaborated with team to ensure efficient order processing and food preparation.
Temp Assembly Line worker
Hawkins Personnel/Coleman
New Braunfels, TX
09.2009 - 01.2010
- Hand-checked products to maintain quality assurance, achieved quotas for the assigned station, and maintained a clean and sanitized workstation.
- Operated assembly line machinery to ensure efficient production flow and quality output.
- Conducted routine inspections to identify defects and maintain product standards.
- Collaborated with team members to meet daily production goals and deadlines.
Supervisor/ Dispatcher/ Advertising and Marketing
Tony's Taxi
New Braunfels, TX
05.2007 - 09.2009
- Supervised daily operations, ensuring timely and efficient taxi dispatching.
- Trained and mentored new drivers on safety protocols and customer service standards.
- Implemented process improvements to enhance driver performance and customer satisfaction.
- Supervised daily operations, ensuring efficient dispatch and customer service quality.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX01-2010
Skills
- Case management
- Data analysis
- Bilingual communication
- Microsoft Office proficiency
- Customer service
- Problem-solving
- Conflict resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
LANGUAGES
English and Spanish
Timeline
Texas Work Advisor II
Health and Human Service Commission
04.2023 - Current
Customer Support agent
TaskUs
10.2018 - 01.2023
Senor Customer Service representative
HD Supply
08.2015 - 10.2018
Temp Customer Service
KForce/HD Supply
02.2015 - 07.2015
Customer Service representative
Freeway Insurance
10.2012 - 09.2013
Team Member
Whataburger
09.2010 - 10.2011
Temp Assembly Line worker
Hawkins Personnel/Coleman
09.2009 - 01.2010
Supervisor/ Dispatcher/ Advertising and Marketing
Tony's Taxi
05.2007 - 09.2009
High School Diploma -
New Braunfels High School