ASHLEY PEREZ
Houston,TX
Summary
Bilingual Customer Service Professional with over 2 years in hospitality and office support. Thrives in fast-paced environments and effectively addresses customer inquiries while collaborating with team members. Seeking to leverage strong communication skills and attention to detail to enhance daily operations and improve customer experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist/Clinic Surgery Scheduler
Foot Specialists of Memorial
Houston, Tx
08.2025 - Current
- Answered phone calls and scheduled appointments, enhancing patient access to care
- Schedule surgeries
- Verified insurance benefits and eligibility to ensure accurate patient billing
- Utilized Klara for patient communications, streamlining appointment reminders and updates
- Utilized Availity for verifying insurance benefits.
- Navigated Eclinicals for patient data management.
- Utilized Athena Health for billing and scheduling.
- Operated ModMed for electronic health record management.
- Used Epic care link for patient data sharing.
- Navigated Memorial Hermann portal for patient records.
- Utilized UHC portal for managing patient insurance details.
Hostess
The Rustic
01.2023 - 08.2025
- Greeted and welcomed guests courteously and professionally, enhancing positive first impressions.
- Maintained cleanliness and organization, fostering a welcoming atmosphere for guests.
- Handled guest inquiries and resolved concerns promptly, upholding high standards of customer service.
- Demonstrated strong multitasking abilities in a fast-paced environment while maintaining attention to detail.
Administrative Assistant
Free Range Concepts
07.2023 - 08.2025
- Coordinated appointment scheduling and front desk communication to enhance visitor experience in high-volume office setting.
- Streamlined departmental efficiency through data entry, records management, and workflow coordination using Microsoft Office Suite.
- Facilitated professional communication with staff, clients, and visitors to create a welcoming and organized front-office environment.
- Reconciled cash drawer at end of shift, ensuring accuracy of daily transactions and proper documentation.
- Monitor sales on Oracle, and distribute cash change for service staff to maintain smooth daily operations.
- Recorded cash amounts in Oracle system for accurate transaction tracking.
Education
High School -
Scarborough High School
Houston, TxSkills
- Oracle Software Management
- Microsoft Word
- Excel
- SharePoint
- Office Equipment Management
- Time Management
- Multitasking
- Customer Service
- Effective Communication
- Conflict management
- Adaptability in Fast-Paced Environments
- Reliable
- Punctual
Additional Information
- Available to work flexible hours, including weekends and holidays
- Passionate about helping others and learning new skills
Volunteer Experience
Supported the planning and coordination of church events, including venue, posada, or youth group., Participated in community outreach initiatives and assistance in delivering support to our local community residents.
Certifications Awards
Supported the planning and coordination of church events, including venue, posada, or youth group., Participated in community outreach initiatives and assistance in delivering support to our local community residents.
Timeline
Front Desk Receptionist/Clinic Surgery Scheduler
Foot Specialists of Memorial
08.2025 - Current
Administrative Assistant
Free Range Concepts
07.2023 - 08.2025
Hostess
The Rustic
01.2023 - 08.2025
High School -
Scarborough High School