Ashley Permenter
BROOKSVILLE
Summary
Outgoing Operation's Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Operations Supervisor
Republic Services
05.2023 - Current
- Resolved issues through active listening and open-ended questioning, de-escalating major problems
- Promoted safety and customer zeal leading to an increase in safety scores and better NPS scores
- Called customers when questions were presented or clarity needed
- Entered and handled property/injury claims relative to my reports
- Knowledge of InfoPro and Rise to assist sales questions and Logistics Analysts daily functions
- Conducted weekly safety & team engagement meetings
- Direct contact for county concerns & monthly roundtable meetings
Operation's Clerk
Republic Services
02.2014 - 05.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Trained employees on DOT & complany policies and procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Performed wide-ranging administrative, financial and service-related functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Social Security Representative
Social Security Adminstration
03.2013 - 01.2014
- Interviewed clients
- Retained medical records
- Created client files in Social Security online platform to be later read by judge
- organized variations of client paperwork including employment documents, testimony from family, documents from other court proceedings, etc
- Scheduled and coordinated in-person and over-the-phone meetings
- Presented client needs to judge
Front Desk Coordinator
Winn Dixie Supermarket
03.2004 - 01.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained all staff on front desk procedures and policies.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Answered customer telephone calls promptly and appropriately handled needs.
- Managed deposits and delivery of large sums of money via Brinks
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Bachelor of Science - Criminology
University of South Florida
Tampa, FL12-2013
Associate of Arts - Law
Pasco-Hernando State College
New Port Richey, FL12-2011
Skills
- Performance monitoring
- Safety oversight
- Human resources
- Workflow optimization
- Staff supervision
- Cost control
- Customer relationship development
- Employee development
- Team Training
- Management
- Incident reporting
- Operational planning
Timeline
Operations Supervisor
Republic Services
05.2023 - Current
Operation's Clerk
Republic Services
02.2014 - 05.2023
Social Security Representative
Social Security Adminstration
03.2013 - 01.2014
Front Desk Coordinator
Winn Dixie Supermarket
03.2004 - 01.2014
Bachelor of Science - Criminology
University of South Florida
Associate of Arts - Law
Pasco-Hernando State College