Ashley Peterson
Utica,NY
Summary
Diligent fashion enthusiast with solid background in retail customer service. Proven track record in providing exceptional customer experiences and resolving issues efficiently. Demonstrated ability to handle high-pressure situations and maintain positive shopping environment through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Retail Customer Service Associate
Walmart
10.2021 - Current
- Kept customer spaces clean, neat and organized for maximum appeal.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
CNA
Nursefinders
03.2018 - 09.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced patient stress levels through effective communication and active listening skills.
Education
Associate of Science - Nursing
Herkimer LPN
Ilion, NY06-2015
Skills
- Excellent written and oral communication
- Good communication skills
- Customer relations
- Customer support
- Returns processing
- Project Support
- De-escalation techniques
Timeline
Retail Customer Service Associate
Walmart
10.2021 - Current
CNA
Nursefinders
03.2018 - 09.2021
Associate of Science - Nursing
Herkimer LPN
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