Ashley Peterson
Hampton,VA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Cheesecake Factory. Successfully trained new staff, enhancing team performance and guest engagement. Recognized for resolving guest complaints swiftly, fostering loyalty and satisfaction in high-pressure environments. Proficient in cash handling and menu knowledge, ensuring seamless dining experiences.
Overview
15
15
years of professional experience
Work History
Server
Parklane Tavern
Hampton, VA
05.2023 - 06.2025
- Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction.
- Managed multiple tables simultaneously, prioritizing tasks to maintain service flow during peak hours.
- Collaborated with kitchen staff to streamline order delivery and enhance dining experience.
- Implemented suggestions for menu improvements based on customer feedback and dining trends.
Server Trainer
The Cheesecake Factory
King of Prussia, PA
03.2013 - 05.2023
- Trained new servers on menu knowledge and service standards to ensure consistent guest experiences.
- Facilitated onboarding sessions, fostering team cohesion and enhancing operational efficiency.
- Developed training materials and resources, streamlining the learning process for new hires.
- Monitored server performance, providing constructive feedback to improve service delivery.
Head Server
Chili's Bar and Grill
Philadelphia, PA
03.2010 - 05.2013
- Supervised dining room operations to ensure efficient service and guest satisfaction.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Coordinated with kitchen staff to streamline order delivery and enhance meal presentation.
- Resolved guest complaints promptly to maintain high levels of customer loyalty.
Education
Associates - Psychology
Montgomery County Community College
Blue Bell, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Parklane Tavern
05.2023 - 06.2025
Server Trainer
The Cheesecake Factory
03.2013 - 05.2023
Head Server
Chili's Bar and Grill
03.2010 - 05.2013
Associates - Psychology
Montgomery County Community College