Ashley Phifer
Newburgh,NY
Summary
Organizational professional with a strong foundation in managing complex projects and driving efficiency, recognized for fostering collaborative team environments. Excels in time management and strategic planning, with a proven ability to adapt to dynamic situations. Extensive experience working with cross-functional teams enables the delivery of significant outcomes and exceptional results. Committed to leveraging skills and expertise to contribute effectively in a challenging role.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Field Operations Consultant
Mcdonalds
01.2022 - Current
- I efficiently adapted to the strategic plans of NYM & New England in 2024, and in 2025 I supported all three Business Units NYM, New England & Empire. I demonstrated flexibility in response to changes within the business environment.
- NRBES SME Lead - worked cross-functionally with MHQ partners, FOLs, FBPs, and FOCs, providing consistent communication, collaborating with the Business review department, and supporting restaurants.
- In my last three years as a NRBES SME lead I have implemented a comprehensive training plan to certify over 7 Consultants throughout NYM, and Empire Business Units proactively assigned visits, monitored the timely completion of NRBES, and actively engaged with questions from the field to ensure clarity and support.
- Developed a comprehensive tracking sheet to ensure FOCs remain accountable for following up on NRBES visit completions. This was effectively communicated to FOL during our monthly touchpoints, fostering better collaboration and alignment.
- I influenced the NYM Owner-Operator Operations Lead and, in turn, emphasized the critical significance of the 2025 NRBES updates during the NYM BU Meeting, thereby reinforcing the value in relation to our objectives.
- Implemented Quarterly Stamford calls to enhance overall efficiency in assessing NRBES. Also conducted monthly meetings with NRBES Business Unit Leads to foster collaboration and share best practices.
- Attended NRBES training at MHQ to enhance operational effectiveness in Stamford field office.
- I presented on a Stamford Field Office Call discussing why or why not to conduct NRBES for SBOs.
- Collaborated with NRBES leadership as a key thought partner in shaping strategies for upcoming 2026 changes.
General Manager
Burger King
Newburgh, NY
02.2013 - 12.2021
- I successfully engaged in both written and in-person communication with a diverse team and the district manager, fostering collaboration and understanding.
- Developed incentives and implemented strategies to increase sales and profitability for example opening the cash booth during the peak.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Crew Person - Manager
Mcdonalds
Newburgh, NY
06.2004 - 12.2013
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Newburgh Free Academy
Newburgh06-2008
Skills
- Adaptability and flexibility
- Effective Communication
- Strategic planning
- Problem-solving aptitude
- Cross-functional teamwork
- Microsoft Excel
- Team collaboration
Accomplishments
Family-Value Award 2024
Certification
- DLIM
- Leading Great Restaurants
- Leading as a Trusted Business Partner
- Activate
Timeline
Field Operations Consultant
Mcdonalds
01.2022 - Current
General Manager
Burger King
02.2013 - 12.2021
Crew Person - Manager
Mcdonalds
06.2004 - 12.2013
High School Diploma -
Newburgh Free Academy