ASHLEY PHILLIPS
Summary
Results-oriented management professional with expertise in team leadership, operations, and customer service. Led initiatives to enhance efficiency and resolve issues, driving positive customer experiences. Committed to delivering high-quality service while maintaining a welcoming environment, seeking to apply management skills in the hospitality industry.
Overview
6
6
years of professional experience
Work History
Cleaning Business Managing Owner
Immaculate Cleaning Co.
Freeport
10.2025 - Current
- Establish and oversee daily operations for a business serving homes and offices, ensuring responsiveness to client needs.
- Conduct client consultations, prepare estimates, manage contracts, and handle billing to streamline client interactions.
- Train and supervise employees while scheduling shifts to maintain consistent, high-quality service delivery.
- Ensure compliance with health, safety, and sanitation standards.
Restaurant Manager, General Manager
Jimmy Johns
Three Rivers
08.2023 - 05.2025
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients.
- Maintained and replenished adequate supplies needed for the dining room throughout the day.
- Prepared for large parties and reservations, anticipating planning and staffing needs.
- Handled customer complaints with poise and grace.
Restaurant Manager, General Manager
Bob Evans Restaurant
Adrian
05.2022 - 08.2023
- Controlled day-to-day operations - followed cash control/security procedures, reviewed financial reports while taking appropriate actions.
- Maximize table turnover, sales per guest, and sales per hour.
- Maintained efficient operations, appropriate cost controls, and profit management.
- Monitored all scheduling, ordering, hiring, and training.
- Controlled labor costs by monitoring daily schedules and sales performance.
Restaurant Manager, General Manager
Sharon’s House of Pancakes
Hillsdale
05.2020 - 05.2022
- Led the planning and opening process for a new restaurant.
- Developed and implemented plans and strategies to increase profitability, including discount policies.
- Oversaw inventory management and order fulfillment processes.
- Created weekly staff schedules to ensure adequate coverage and efficient operations.
- Interacted with customers to enhance dining experience and address concerns.
- Conducted interviews, oversaw the hiring process, and ran staff training.
Education
Bachelor of Business Administration - Hospitality Management
Northwood University
Midland, MISkills
- Operational management
- Service coordination
- Customer service and support
- Attention to detail
- Adaptability
- Self-motivation
Timeline
Cleaning Business Managing Owner
Immaculate Cleaning Co.
10.2025 - Current
Restaurant Manager, General Manager
Jimmy Johns
08.2023 - 05.2025
Restaurant Manager, General Manager
Bob Evans Restaurant
05.2022 - 08.2023
Restaurant Manager, General Manager
Sharon’s House of Pancakes
05.2020 - 05.2022
Bachelor of Business Administration - Hospitality Management
Northwood University