ASHLEY PICCONE
Williamstown,NJ
Summary
Dedicated Phlebotomist with 19 years in laboratory settings, skilled in easing patient anxieties and achieving successful venipunctures on first attempts. Proficient in skin puncture techniques using various needle gauges, tailored to patient needs. Committed to effectively managing multiple priorities and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
South Jersey Eye Physicians
Moorestown, New Jersey
11.2024 - Current
- Facilitated insurance verification and billing inquiries, ensuring patient understanding.
- Coordinated communication between patients and medical staff, improving overall service delivery.
- Streamlined patient scheduling and appointment confirmations, enhancing clinic operations.
Phlebotomist
Lab Corp
08.2023 - 02.2024
- Enhanced patient comfort by efficiently drawing blood samples using venipuncture and capillary puncture techniques.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Prepared and shipped specimens to the central lab daily, ensuring timely processing.
- Utilized personal protective equipment to ensure safety for coworkers and patients in clinical settings.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Engaged with patients to gather information for lab records, alleviating fear and anxiety to foster cooperation.
Phlebotomist
Infinity Clinical Laboratories/SMA Lab
12.2012 - 06.2023
- Obtained blood by venipuncture, processed patient specimens, managed inventory, and performed patient registration.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Centrifuged blood samples following clinical protocols in a laboratory setting.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Tracked collected specimens by documenting initials, dates, and collection times. by initialing, dating, and noting the times of collection.
- Communicated with patients to gather information for lab records, alleviated fear and anxiety, and optimized cooperation.
- Facilitated training and onboarding of new phlebotomists to ensure effective integration into the team.
- Supported the training of new phlebotomists to enhance team performance. and onboarding new phlebotomists.
Phlebotomist
Quest Diagnostics
05.2007 - 12.2012
- Improved patient experience by providing compassionate care and clear communication during blood draw procedures.
- Labeled transfer tubes and followed the exact directions for handling and storing specimens for transport.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Centrifuged blood samples following clinical protocols.
- Recorded details of collected specimens by initialing, dating, and noting collection times.
- Tracked collected specimens by initialing, dating, and noting the times of collection.
- Adapted techniques to successfully perform blood draws on diverse patient populations, including pediatric and geriatric patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Boosted patient satisfaction through personalized and professional phlebotomy services.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Sorted daily tasks to prioritize urgent specimen collection.
Education
Chubb Institute
Cherry Hill, NJHigh School Diploma -
Capitol High School - Online
Skills
- Insurance Verification
- Specimen collection
- Butterfly needle technique
- Specimen handling
- Order of draw
- Patient Care
- Quality Control regulations
- Patient confidentiality
- Venipuncture
- Appointment Scheduling
- Data Entry
- HIPAA
- CPR/AED
- Quality Control
- CPR/AED
Reference
- Joseph Cavallaro III, DO
Cavallaro-Joseph@cooperhealth.edu
856-237-3005
Timeline
Patient Service Representative
South Jersey Eye Physicians
11.2024 - Current
Phlebotomist
Lab Corp
08.2023 - 02.2024
Phlebotomist
Infinity Clinical Laboratories/SMA Lab
12.2012 - 06.2023
Phlebotomist
Quest Diagnostics
05.2007 - 12.2012
Chubb Institute
High School Diploma -
Capitol High School - Online