Ashley Pierson
Marquette Heights,IL
Summary
Certified Medical Assistant with background working in fast-paced healthcare environments. Demonstrated strengths include clinical procedures, patient education, and administrative tasks. Well-versed in medical terminology, electronic health records, and HIPAA regulations. Previous work has consistently resulted in improved patient care through effective communication and procedural efficiency.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
Carle Health
Peoria, Illinois
06.2022 - Current
- Communicated with pharmacies for prescription refills on behalf of supervising
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Responded to patient callbacks and phone-in prescription refill requests.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Scheduled appointments for patients via phone and in person.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Handled general office duties to support administrative staff during peak hours.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
Escalations Agent
HGS
11.2018 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Job Coach
TCRC
05.2013 - 11.2017
- Assisted clients in building successful job search strategies
- Helped determine possible vocations and build application documents
- Worked with job seekers to determine job targets based on skills and personality
- Assisted individuals with addressing disabilities and developing career plans
Education
Medical Assistant
Midwest Technical Institute
East Peoria, IL06-2022
Micro Computer Repair -
Illinois Central College
01.2005
Social Work -
Lincoln College
01.2002
Skills
- Microsoft Office
- Professional telephone demeanor
- Computer proficient
- HIPAA protocols
- Clinical documentation
- Electronic health records
- Patient scheduling
- Telephone etiquette
- Conflict resolution
- Multitasking and organization
- Basic life support
- Problem-solving
- Medical terminology
- Schedule coordination
Timeline
Certified Medical Assistant
Carle Health
06.2022 - Current
Escalations Agent
HGS
11.2018 - Current
Job Coach
TCRC
05.2013 - 11.2017
Medical Assistant
Midwest Technical Institute
Micro Computer Repair -
Illinois Central College
Social Work -
Lincoln College
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