Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Pohlman

Alliance,NE

Summary

As a Front Office Agent, I provide to guest needs and their requests in a quickly timed manner. Answering questions, offering information, and completing quick check-in or check-out services. Delivering services and positive relationships with guests and coworkers.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Holiday Inn Express Hotel
Alliance, NE
03.2019 - Current
  • Greet guests upon arrival at the hotel lobby.
  • Manage guest check-in and check-out.
  • Handled guest inquiries and resolved issues in a timely manner.
  • Answered phones, responded to requests, and took messages.
  • Maintained cleanliness of lobby and office areas at all times.
  • Managed cash drawer responsibly throughout shift.

Cashier

Shopko
Alliance, NE
07.2017 - 03.2019
  • Operated the cash register, processed payments by cash, check, and credit card.
  • Assisted customers with product inquiries, and provided excellent customer service.
  • Greeted customers and answered any questions they had about the store's products.
  • Maintained the cleanliness of the checkout area.

Education

High School Diploma -

Alliance High School
Alliance, NE
05-2017

Skills

  • Guest relations
  • Communication
  • Customer service
  • Problem-solving
  • Organizational skills
  • Time management

Timeline

Front Desk Agent

Holiday Inn Express Hotel
03.2019 - Current

Cashier

Shopko
07.2017 - 03.2019

High School Diploma -

Alliance High School

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