ASHLEY POLLARD
Tampa,FL
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
7
7
years of professional experience
Work History
FRONT DESK REPRESENTATIVE
Florida ORTHOPAEDIC INSTITUTE
11.2023 - Current
- Processed payments, Copayment, and Past Due Balances.
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash, restocking folders, and cleaning
- Developed strong customer service skills by providing efficient and accurate service
- Developed strong customer relationships to support satisfaction and loyalty
- Processed customer copayment and ensured the accuracy of their charge
- Operated the POS system efficiently to ensure accurate transactions
- Kept up-to-date on new policy, services, services, softwares and new duties
- Checked Patients In/Out, Scheduled Patient Appointments for Follow ups, Post Op/Pre-Op, MRIs, CT Scans,Injections and XR
CVS Health
CUSTOMER SERVICE REPRESENTIVE
02.2021 - 10.2023
- Assisted department personnel in completion of routine tasks to meet deadlines
- Completed data entry tasks with strong focus on accuracy and data integrity
- Tracked customer orders and shipments
- Entered orders into database system accurately and timely
- Customer service work
- Answering incoming calls
- Scheduling
- Scheduling Medication for Patients
- Shipping
- Outgoing calls
- HIPPA Experienced
- Data Entry
- Insurance qualifications
- Remote experienced
CUSTOMER SERVICE REPRESENTATIVE
CGS
01.2018 - 02.2021
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Resolved customer complaints promptly and efficiently
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Provided exceptional customer service to ensure customer satisfaction
- Performed data entry tasks accurately and in a timely manner
- Updated and maintained database with accurate customer information and timely data entry
- Displayed strong organizational skills while managing multiple projects simultaneously
- Conducted regular follow-up calls with customers after resolving their issues
- Provided account information to customers and explained bill service policies and customer rights
- Remote Experience
Education
HIGH SCHOOL DIPLOMA -
KING HIGH SCHOOL
FLORIDA06.2014
Skills
- Product Knowledge
- Credit and Cash Transactions
- Windows
- Customer Service Excellence
- POS Systems Operations
- Refund Handling
- Patient Care
- HIPPA
- Online Orders Preparation
- Medical Scheduling
- Remote Call Center
- Time Management
- Medical Records
- Customer Care
- Data Entry
Languages
English
Professional Working
Timeline
FRONT DESK REPRESENTATIVE
Florida ORTHOPAEDIC INSTITUTE
11.2023 - Current
CVS Health
CUSTOMER SERVICE REPRESENTIVE
02.2021 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
CGS
01.2018 - 02.2021
HIGH SCHOOL DIPLOMA -
KING HIGH SCHOOL
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