Ashley Powers
Sewell
Summary
Dedicated front desk receptionist with a strong focus on customer service, problem-solving, and attention to detail. Proven ability to enhance patient scheduling and communication, ensuring operational efficiency. Skilled in managing patient records and facilitating smooth operations to ensure excellent service delivery and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Rothman Orthopaedics
Sewell, NJ
02.2022 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between patients and medical staff, ensuring timely responses to inquiries.
- Maintained accurate patient records using electronic health record systems for seamless information retrieval.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Collaborated with healthcare team members to facilitate smooth patient flow through the clinic.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Assisted in training new front desk staff on procedures and customer service best practices.
Bartender
Pj Wehlihan's
Sewell, NJ
03.2012 - 04.2022
- Created signature cocktails, enhancing guest experience and promoting brand identity.
- Managed inventory levels, ensuring efficient stock control and minimizing waste.
- Trained new bartenders on beverage preparation and customer service standards.
- Collaborated with kitchen staff to synchronize food and drink service effectively.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Associate of Science -
Rowan College At Gloucester County
Sewell, NJ12-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Scheduling
- Team collaboration
- Administrative skills
- Work prioritization
- Filing
- Administrative support
Timeline
Front Desk Receptionist
Rothman Orthopaedics
02.2022 - Current
Bartender
Pj Wehlihan's
03.2012 - 04.2022
Associate of Science -
Rowan College At Gloucester County
Good Catch Awards
Receiving a good catch award for my office.