Ashley Ramos
El Paso,TX
Summary
Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Reliable and fast learner. Motivated individual to learn new things and interact with people. Flexible and typically work on routine. Multitasker and successfully escalates customer support issues.
Overview
6
6
years of professional experience
Work History
Remote Spanish Interpreter
Cyracom/ Voiance
Las Cruces, NM
03.2023 - Current
- Trained for all fields, including 911, medical, insurances, entertainment like Disney, banks, etc.
- Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
- Kept professional code of conduct while interacting with customers from diverse cultures.
Personal Banker
First Convenience Bank
Las Cruces, NM
08.2022 - 12.2022
- Maintained accurate records of all transactions conducted throughout the day.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Provided customer service to clients, including answering questions and resolving issues.
Cashier
Family Dollar
Las Cruces, NM
03.2022 - 08.2022
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
Direct Support Professional
Community Options Inc
Las Cruces, NM
02.2021 - 09.2021
- Assisted in planning and implementing recreational activities for participants.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Cashier
Sonic
Las Cruces, NM
11.2018 - 11.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept up an extensive knowledge of the business's products and services in order to provide the most informed customer service.
Education
High School Diploma -
Las Cruces High School
Las Cruces, NMAssociates in Arts and Criminal Justice -
Doña Ana Community College
Las Cruces, NMSkills
- Computer Skills
- Fluent in Spanish
- Customer Service
- Legal/Medical Terminology
- Microsoft Office
- HIPAA Compliance
References
References available upon request.
Timeline
Remote Spanish Interpreter
Cyracom/ Voiance
03.2023 - Current
Personal Banker
First Convenience Bank
08.2022 - 12.2022
Cashier
Family Dollar
03.2022 - 08.2022
Direct Support Professional
Community Options Inc
02.2021 - 09.2021
Cashier
Sonic
11.2018 - 11.2020
High School Diploma -
Las Cruces High School
Associates in Arts and Criminal Justice -
Doña Ana Community College