Ashley Ramsey
3906 Holly Rd Apt 427,TX
Summary
Dynamic Behavioral Health Technician with a proven track record at Cenikor Foundation Inc, skilled in active listening and conflict de-escalation. Successfully facilitated group therapy sessions and documented patient progress, enhancing treatment outcomes. Adept at implementing individualized plans to meet diverse client needs while ensuring safety and well-being.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
Cenikor Foundation Inc
Corpus Christi, TX
09.2024 - 02.2026
- Monitored patient behavior and emotional status to ensure safety and well-being.
- Assisted in implementing individualized treatment plans for diverse client needs.
- Facilitated group therapy sessions, promoting engagement and communication among participants.
- Documented patient progress, ensuring accurate records for clinical assessments.
Customer Service Representative
Alorica
Corpus Christi, TX
08.2022 - 12.2023
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Guided customers through product selections, enhancing overall shopping experience.
- Utilized CRM software to track customer interactions and improve service delivery.
- Collaborated with team members to streamline processes for faster issue resolution.
Cashier
Stripes Convenience Store
Corpus Christi, TX
10.2020 - 01.2022
- Ensured precise cash handling through meticulous attention to detail.
- Assisted teams in completing projects on schedule and within budget parameters. Supported project coordination efforts to enhance workflow efficiency. Contributed to team collaboration to achieve project goals.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Oversaw comprehensive store maintenance operations to ensure optimal functionality.
- Executed shelf restocking operations to ensure product availability and enhance customer experience.
- Conducted age verification processes for restricted items to ensure compliance with legal regulations.
- Ensured cleanliness and security of the environment through regular inspections and maintenance protocols.
Education
High School Diploma -
Mary Carroll High School
Corpus Christi, TX07.2020
Skills
Active listening
Conflict de-escalation
Documentation skills
De-escalation strategies
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Resolved product issue through
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
Languages
English
Full Professional
Timeline
Behavioral Health Technician
Cenikor Foundation Inc
09.2024 - 02.2026
Customer Service Representative
Alorica
08.2022 - 12.2023
Cashier
Stripes Convenience Store
10.2020 - 01.2022
High School Diploma -
Mary Carroll High School