Ashley Randall

Oversee operations of 7 CILA group homes, supporting 48 individuals with intellectual and developmental disabilities. Provide leadership and supervision for 66 employees, including DSPs, house managers, and supervisory staff. Ensure compliance with Illinois Administrative Code, IDHS regulations, and agency policies. Develop, review, and monitor individual service plans, behavioral supports, and safety plans. Conduct and oversee internal investigations related to abuse, neglect, rights violations, and policy noncompliance. Implement corrective actions, retraining, and quality improvement measures following incidents or deficiencies. Manage staffing coverage, attendance accountability, and disciplinary processes. Lead crisis response and emergency management to ensure health, safety, and rights protections. Collaborate with guardians, case managers, clinical professionals, and state representatives.

Provided administrative and clerical support within an IDD services organization. Maintained records, documentation, and internal communication related to operations and staffing. Supported management with scheduling coordination, documentation tracking, and compliance-related tasks. Developed a broader organizational perspective on administrative systems supporting direct care services.

Served in multiple roles supporting patients receiving durable medical equipment (DME) in home-based settings. Delivered, set up, and educated patients on the safe use of medical equipment within their homes. Processed and reviewed physician orders for medical equipment and supplies. Coordinated with health insurance providers to obtain authorizations for prescribed equipment. Ensured accuracy and completeness of medical documentation in compliance with healthcare requirements. Provided customer service support to patients, caregivers, and medical providers. Maintained confidentiality and professionalism while working with protected health information. Developed strong skills in medical terminology, documentation, and compliance-driven processes.

Provided administrative and clerical support within an IDD services organization. Maintained records, documentation, and internal communication related to operations and staffing. Supported management with scheduling coordination, documentation tracking, and compliance-related tasks. Developed a broader organizational perspective on administrative systems supporting direct care services.

Promoted from DSP to House Manager based on performance and leadership capability. Scheduled and supervised DSP staff to ensure adequate coverage and continuity of care. Trained new staff on policies, procedures, individual needs, and best practices. Maintained home inventory; ordered supplies and ensured proper storage and documentation. Ensured medication administration, documentation accuracy, and compliance with health and safety standards. Acted as liaison between DSP staff and management.

Provided direct personal care and daily living supports to individuals with intellectual and developmental disabilities. Assisted with activities of daily living (ADLs), hygiene, meals, and community participation. Administered medications in accordance with physician orders and agency policy. Prepared meals, completed laundry, and maintained a safe and sanitary living environment. Managed household inventory and documented services provided.

Worked in a 230-bed ICF facility, providing direct care to individuals with intellectual and developmental disabilities. Delivered hands-on personal care, behavioral support, and daily living assistance. Served in a Team Leader role, supporting unit operations and staff coordination. Ensured resident dignity, safety, and rights in a highly regulated institutional setting. Gained foundational experience in ICF regulations, interdisciplinary teamwork, and large-facility operations.