Ashley Read

Welcoming guests (human and canine)

Managing check-ins/outs

Handling reservations

Processing payments

Answering calls/emails

Updating client information

Maintaining client relationships

Opening/Closing

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Coordinated multi-line phone system, directing calls to appropriate departments promptly.
• Developed and maintained filing systems for confidential client information, enhancing data retrieval efficiency.
• Assisted in scheduling appointments and meetings, optimizing calendars for staff availability.

Manage Client Relationships

Handling Contracts

Scheduling Services

Managing logistics (create routes)

Ensuring service delivery

Providing direct customer care & handling complaints

Maintain daily sales reports

Provide leadership & training to associates

• Oversaw daily salon operations, ensuring exceptional client experiences and service quality.
• Managed staff schedules, optimizing workflow for peak times and enhancing productivity.
• Developed training programs that improved employee skills and service standards.
• Implemented inventory management system, reducing waste and improving supply availability.

• Developed compliance frameworks to ensure adherence to regulatory requirements.
• Conducted risk assessments to identify compliance gaps and recommend corrective actions.
• Collaborated with cross-functional teams to implement compliance training programs.
• Monitored industry regulations and updates to maintain current compliance knowledge.