Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Reed

Summary

Experienced in customer service, offering 10+ years of experience dedicated to boosting customer service excellence with a detail-oriented approach and follow-through. Hardworking and passionate job seeker with strong organizational skills eager to secure a management barista position in family like environment. Ready to help team achieve company goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal Shopper

Instacart
Tacoma, WA
10.2019 - Current


  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Made sure customers received all items in a timely matter, with great customer service.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

Floral Designer

Fred Myers
University Place, WA
05.2021 - 02.2022
  • Prepared potted plants and bouquets based on customer requirements.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Did ordering & receiving for the Floral Department, ran the department by myself for little over a month.


Budtender

The Joint
Tacoma, WA
09.2020 - 01.2021


  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Bartender

Great American Casino
Lakewood, WA
03.2018 - 10.2019


  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Kept bar presentable and well-stocked to meet customer needs.

Barista

Buzz Central Coffee
Lakewood, WA
01.2018 - 06.2018
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Set and achieved goals for professional development and advancement.
  • Absolutely adored the customers, I know I always gave great service (It's definitely my specialty) I truly care about the customers no matter where I work.

Caregiver

1st Choice
Tacoma, WA
05.2016 - 07.2017
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Server/Bartender

ACME Bowling, Billiards & Events
Tukwila, WA
02.2014 - 12.2015
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Cultivated warm relationships with regular customers.

Lead Budtender

High Way 7
Tacoma, WA
11.2014 - 07.2015
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Barista

Muckleshoot Casino
Auburn, WA
01.2009 - 11.2010


  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prioritized drink requests while managing interruptions.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Lead Barista

Cool Cats Espresso
Tacoma, WA
08.2005 - 11.2006
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

High School Diploma -

Mount Tahoma
Tacoma, WA
06.2005

Skills

  • Sales proficiency
  • Accurate money handling
  • Delivery management
  • Trend understanding
  • Product knowledge
  • Store opening and closing
  • Problem-Solving
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Shipment Receiving
  • Coordinating Orders
  • Coffee and Tea Preparation

Certification

  • Certified Reiki Practitioner

Timeline

Floral Designer

Fred Myers
05.2021 - 02.2022

Budtender

The Joint
09.2020 - 01.2021

Personal Shopper

Instacart
10.2019 - Current

Bartender

Great American Casino
03.2018 - 10.2019

Barista

Buzz Central Coffee
01.2018 - 06.2018

Caregiver

1st Choice
05.2016 - 07.2017

Lead Budtender

High Way 7
11.2014 - 07.2015

Server/Bartender

ACME Bowling, Billiards & Events
02.2014 - 12.2015

Barista

Muckleshoot Casino
01.2009 - 11.2010

Lead Barista

Cool Cats Espresso
08.2005 - 11.2006

High School Diploma -

Mount Tahoma

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Ashley Reed