Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Manager with over 25 years of experience in Customer Service and Hospitality. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Bar Manager
Islands Sports Bar
Savannah, GA
02.2018 - Current
Maximize customer service by overseeing operations and resolving issues in a high volume environment.
Strategize plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Recruit and train staff on bar practices, customer service standards and productivity strategies.
Comply with state laws regarding alcoholic beverage services and customer regulations.
Organize special events and promotions.
Wedding Coordinator
Everlasting Memories Event Planning
Savannah, GA
02.2013 - 05.2022
Managed administrative logistics of events planning, event booking and event promotions for over 200 clients.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Supervised onsite team of caterers, audio-visual technicians, and facility management team.
Fulfilled contractual obligations for rehearsal and day of event coordination.
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Attended bridal industry events to promote services and build relationships with prospective vendors.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Assisted with wedding set up and decoration.
Directed wedding-day events, ceremony timing, and speeches.
Education
Bachelor of Science - Information System Cybersecurity Homeland Security
Columbia Southern University
Orange Beach, AL
10.2021
Skills
Front of House Management
Anticipating Problems
Event Coordination
High-Volume Environments
Managing Reservations and Large Parties
Safety and Security Enforcement
Social Perceptiveness
Teamwork and Collaboration
Operational Standards
Training Needs Analysis
Operational Efficiency
Training Manual Creation
Company Policy Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bar Manager
Islands Sports Bar
02.2018 - Current
Wedding Coordinator
Everlasting Memories Event Planning
02.2013 - 05.2022
Bachelor of Science - Information System Cybersecurity Homeland Security
Technical Director/Coach Cayman Brac Netball at Sports Association Of The Sister IslandsTechnical Director/Coach Cayman Brac Netball at Sports Association Of The Sister Islands