Ashley Richardson
San Antonio,TX
Summary
Goal oriented hard worker
Overview
6
6
years of professional experience
Work History
Customer Service Representative
LaSalle Network
06.2022 - 07.2024
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs regarding there online food delivery and an technical issues they're experiencing
- Exhibited high energy and professionalism when dealing with clients and staff.
Call Center Representative
Carenet Healthcare Services
03.2021 - 05.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled inbound calls from hospitals all over the country
- Educated customers about billing, payment processing and support policies and procedures.
Server
Conroy's Bar and Grill
08.2019 - 02.2021
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier
Blue Beacon Truck Wash
05.2018 - 06.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Judson Early Learning Academy
San Antonio, TX05.2018
Skills
- Information Security
- Account updating
- Complaint resolution
- Product Knowledge
- Data Collection
- Medical terminology knowledge
- Computer Proficiency
- Customer service
- Computer skills
- Windows
- Communication skills
- Microsoft office
- Microsoft powerpoint
- Phone etiquette
- Sales
- Typing
Timeline
Customer Service Representative
LaSalle Network
06.2022 - 07.2024
Call Center Representative
Carenet Healthcare Services
03.2021 - 05.2022
Server
Conroy's Bar and Grill
08.2019 - 02.2021
Cashier
Blue Beacon Truck Wash
05.2018 - 06.2019
High School Diploma -
Judson Early Learning Academy