ASHLEY RIOUX
San Antonio,TX
Summary
Results-driven manager with a proven track record in leading diverse teams to deliver exceptional recreational experiences. Expertise in emergency response, risk management, and program development ensures compliance with safety guidelines while enhancing operational efficiency. Strong organizational and communication skills facilitate successful event execution, high customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Residential Specialist
Villages of Westcreek Owners' Association
San Antonio, TX
04.2024 - Current
- Assisted owners with analyzing complex real estate documents and property improvement standards.
- Developed and implemented community engagement programs to support neighborhood interactions for residents.
- Provided administrative support including answering phones, filing documents and managing correspondence with clients and tenants.
- Identified potential markets and market segments for website improvement, communications, and processing documents for optimization.
- Advised residents on the interpretation of rules and regulations governing HOAs.
Recreation Attendant Lead
Hyatt Vacation Club - Wild Oak Ranch
San Antonio, TX
11.2023 - Current
- Actively engage with owners and guests to promote resort activities and facilities.
- Create experiences and facilitate events and activities such as trivia contests, outdoor games, arts and crafts, holiday events, block parties, etc.
- Train staff in recreation activities, daily tasks, and serve as the leader on duty.
- Create monthly calendars of events, conduct staff training guidelines, and record all participant engagement.
Gulf Beach Program Manager
Corpus Christi Parks and Recreation
Corpus Christi, TX
03.2019 - 08.2023
- Plan, organize, schedule, and supervise the Gulf Beach Rescue, Beach Compliance Enforcement, and Beach Parking Permit Program for the Coastal Resources Division.
- Develop the annual budget and manage related revenue and expenditures.
- Oversee personnel including hiring permanent and seasonal employees, handling discipline issues, coordinating work schedules, and conducting mandatory training for employees.
- Coordinate preventative maintenance and repairs for vehicles, fleet, and heavy equipment.
- Provide oversight of the division's public safety, city ordinance procedure, and enforcement functions.
- Provide structure and guidance for outreach and educational resources for beach safety.
Aquatics Program Manager
Corpus Christi Parks and Recreation
Corpus Christi, TX
04.2017 - 03.2019
- Manage the overall operation of seven municipal pools and all aquatics programs, including facility maintenance.
- Provide governance, management integration, tracking, fiscal monitoring, media and public relations, planning, and community liaison for public and private partnerships, staff supervision, and training.
- Develop and monitor staff performance measures, and daily, weekly, and monthly task reporting.
- Prepare and make recommendations regarding the program budget, maintain accurate records by monitoring revenues, expenditures, and reimbursements, and analyze and address cost recovery strategies.
- Responsible for ongoing programming, continued development, and implementation of new programs to meet community needs, and managed service contracts and facility leases.
Youth Development Director - Swim and Play
Perry Family YMCA (YMCA of Greater Houston)
League City, TX
06.2015 - 04.2017
- Responsible for one year-round water park pool, and one seasonal lap pool.
- Manage a staff of 2 swim lesson deck managers, 3 lead lifeguards, 3 lifeguard instructors, 5 CPR and first aid instructors, 45 lifeguards, and 15 swim instructors.
- Balance the fiscal budget of $198,957, including $82,377 in swim lesson revenue.
- Accepts and demonstrates the Y's values and mission
- Recruits volunteers and builds effective, supportive working relationships with them.
- Serves as manager on duty
- Equipped to provide support to other departments, to serve as a liaison in the director's absence.
- Supports fundraising and provides leadership efforts in planning and marketing for community events.
Aquatics Director
New Braunfels Family YMCA (YMCA of Greater San Antonio)
New Braunfels, TX
07.2009 - 06.2015
- Coordinate schedules and programs with aquatics staff, including lifeguards, swim instructors, and swim coaches.
- Coordinate swim team accounts with facility membership, USA Swimming, and South Texas Swimming guidelines.
- Help develop and maintain productivity for the swim lesson program.
- Maintain pool chemistry, and the functions of pump rooms and spas.
- Conduct lifeguarding, swim instruction, first aid, and CPR trainings.
- Create and schedule swim classes, water fitness classes, swim team practices and meets, and pool parties.
- Assist in the marketing and distribution of program information, YMCA fundraising activities, and special events.
Education
Bachelor of Science - Recreational Administration
Texas State University
San Marcos, TXSkills
- Instructor training
- Program management
- Budget administration
- Fundraising
- Facilities management
- Guest relations
- Staff training
- Emergency response
Certification
- National Recreation and Park Association, Leadership Certificate, Aquatic Facility Operator
- American Red Cross, Lifeguarding, Lifeguarding Instructor, Emergency Medical Responder, Emergency Medical Responder Instructor
- American Safety and Health Institute, CPR-Pro for the Professional Rescuer, AED, Basic First Aid, Emergency Oxygen Administration
References
References available upon request.
Timeline
Residential Specialist
Villages of Westcreek Owners' Association
04.2024 - Current
Recreation Attendant Lead
Hyatt Vacation Club - Wild Oak Ranch
11.2023 - Current
Gulf Beach Program Manager
Corpus Christi Parks and Recreation
03.2019 - 08.2023
Aquatics Program Manager
Corpus Christi Parks and Recreation
04.2017 - 03.2019
Youth Development Director - Swim and Play
Perry Family YMCA (YMCA of Greater Houston)
06.2015 - 04.2017
Aquatics Director
New Braunfels Family YMCA (YMCA of Greater San Antonio)
07.2009 - 06.2015
Bachelor of Science - Recreational Administration
Texas State University
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