Ashley Riscoe
El Mirage,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Insurance Agent
USAA
08.2014 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Monitored customer feedback and identified areas of improvement.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Analyzed customer needs to provide customized insurance solutions.
Childcare Provider
Benevilla
03.2010 - 08.2014
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting..
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
Customer Service Representative
Check Into Cash
05.2009 - 03.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Westview High School
Avondale, AZNo Degree - General Studies
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZSkills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Client Relations
- Asset Protection
- Financial Needs Assessment
- Regulatory Requirements
- Licensing Requirements
- Call Center Customer Service
- Billing Procedures
- Administrative Functions
- Customer Engagement
- Customer Complaint Resolution
- Property and Casualty Insurance
- Critical Thinking
- Data Entry
- Relationship Building
- Account Management
- Client Retention
Languages
English
Timeline
Insurance Agent
USAA
08.2014 - Current
Childcare Provider
Benevilla
03.2010 - 08.2014
Customer Service Representative
Check Into Cash
05.2009 - 03.2010
High School Diploma -
Westview High School
No Degree - General Studies
Maricopa Community Colleges - Estrella Mountain Community College