Ashley Rollins
Freeport,FL
Summary
Experienced Deputy Clerk with exceptional data entry and results driven nature. Demonstrates exceptional organizational skills and ability to manage high-volume case loads efficiently. Known for maintaining strict confidentiality and demonstrating strong interpersonal skills. Previous roles have shown significant improvement in operational efficiency through streamlined filing systems and improved record-keeping practices. Customer service oriented and diligent about completing tasks with little supervision.
Overview
14
14
years of professional experience
Work History
Deputy Clerk
Fayette County Clerk's Office
Lexington, KY
07.2017 - Current
- Process title applications for vehicles, boats, trailers for transfer of ownership for move ins and new purchases.
- Manage and file paperwork to transfer vehicle ownership title from dealer to purchaser for new and used sales.
- Maintain and update filing, inventory and database systems, manually or using computer.
- Collect and enter payment data into system, maintaining complete confidentiality and accuracy.
- Communicate with customers, employees and dealers to answer questions and address complaints.
- Open, sort and route incoming mail and prepare outgoing mail.
- Answer telephones, direct calls, and take messages.
- Collect, count and disburse money to complete basic bookkeeping and banking transactions.
- Copy, sort and file customer documents for transfer.
- Develop organizational filing systems for confidential customer records and reports.
- Operate photocopiers and scanners, facsimile machines and personal computers.
- Sort and distribute incoming mail, disperse to appropriate departments and personnel.
- Deliver high-quality customer service through deep commitment to knowledge and performance.
- Follow confidentiality rules to preserve data quality and reduce potential information compromise.
- Communicate with customers and employees to answer questions or explain information.
- Support office clerical functions using word processing and other software, email, calculator and other office machines.
- Review documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
- Ensure compliance with state laws and regulations related to vehicle titling processes.
- Verify accuracy of customer data entered into system, including name, address, date of birth and other information.
- Conduct research using various databases to answer customer questions about title processing issues.
- Assist with administration of municipal elections by collecting and counting ballots during the Elections.
Clerk
United States Postal Service, USPS
Danville, KY
03.2016 - 06.2017
- Provided quality clerical support thorough data entry, document management, while overseeing operation of office equipment. Complied with applicable laws & regulations.
- Contributed in the efficient sorting and distribution of packages, magazines, letters, etc. to mail carriers as part of a team.
- Assisted customers with first time passports, renewing expired passports & updating name changes on passports, stamp purchases, mailing packages, customs documents for out of county mailings & various other postal products.
- Greeted customers and provided friendly customer service. Informed customers about product pricing and answered questions regarding products and services available.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy. Received payment by cash, check, credit cards, vouchers or automatic debits.
Bartender/Server
Keeneland
Lexington, KY
10.2010 - 05.2016
- Greeted customers and provided excellent customer service. Served food and beverages promptly with focused attention to customer needs.
- Adhered to state regulations regarding serving alcohol responsibly.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Processed orders & payments accurately and efficiently with POS system.
- Worked with a team to serve & cater various large events.
- Performed opening and closing duties including restocking supplies.
Bartender/Server
303 W
Danville, KY
12.2010 - 07.2013
- Greeted customers and provided excellent customer service. Served food and beverages promptly with focused attention to customer needs.
- Adhered to state regulations regarding serving alcohol responsibly.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed orders & payments accurately and efficiently with POS system.
- Cultivated warm relationships with regular customers.
- Ordering supplies & payment for various distributors.
Education
Some College (No Degree) - General Studies
Eastern Kentucky University
Danville, KYSome College (No Degree) - Medical Billing
Bluegrass Community And Technical College
Danville, KYSkills
- Customer Service
- Document Preparation
- 55 WPM 97% accuracy
- Time Management
- Detail Oriented
- Handling payments
- Dependable and Responsible
- Administrative Support
- Confidentiality
- Mail Processing
- File Maintenance
References
Ashley Deshon (Transfers Dept. Supervisor - Fayette Co. Clerk's Office)
(859) 619-1809
aturner@fayettecountyclerk.com
Cynthia Miller (Supervisor - Keeneland)
(859) 576-1910
grammycindy1224@gmail.com
Stacy Caudill (Co-Worker - USPS)
(859)749-5351
rodeofam5@yahoo.com
Danielle Wafford (Co-Worker - Fayette Co. Clerk's Office)
(859) 489-8043
daniellemwafford@aol.com
Amy Shoup (Co-Worker - Fayette Co. Clerk's Office)
(502) 229-4865
amy.shoup@outlook.com
Timeline
Deputy Clerk
Fayette County Clerk's Office
07.2017 - Current
Clerk
United States Postal Service, USPS
03.2016 - 06.2017
Bartender/Server
303 W
12.2010 - 07.2013
Bartender/Server
Keeneland
10.2010 - 05.2016
Some College (No Degree) - General Studies
Eastern Kentucky University
Some College (No Degree) - Medical Billing
Bluegrass Community And Technical College
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