Ashley Roy
Customer Services
Whiteland,IN
Summary
Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies, and resolving issues promptly. Skilled in communication, problem-solving, and maintaining a positive customer experience. Proficient in using CRM software and other customer service tools. Capable of multitasking efficiently to manage multiple priorities and ensure timely completion of tasks. Able to work independently with minimal supervision, demonstrating strong self-motivation and initiative.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Teleservices Direct
Greenwood, Indiana
07.2021 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Home Health Aide
ComForCare
02.2016 - 06.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
General Warehouse Associate
Amazon
01.2016 - 02.2019
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
Education
Associate of Science - Medical Technology
05.2011
- Completed AP course in math and English.
- Relevant Coursework: medical billing and coding, medical terminology
- 3.5 GPA
Certified Phlebotomist - Phlebotomy
05.2005
Skills
- Shipping and receiving
- Warehouse Operations
- Inventory and Stocking
- Cleaning and Organizing
- Self-Motivated and Disciplined
- Pay special attention to detail
- Punctual and Dependable
- Efficient in Microsoft Excel, Word and Powerpoint
Accomplishments
- Voted "MOST INDEPENDENT"
- Graduated with Core 40 honors, A&B honor roll all 4 years!
- Completed vocational schooling as A Certified Phlebotomist
- Graduated High School, Core 40 degree.
Certification
- CPDW - Certified Professional in Distribution and Warehousing
- CM - Certified Manager Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - Teleservices Direct
07.2021 - 11.2024
Home Health Aide - ComForCare
02.2016 - 06.2021
General Warehouse Associate - Amazon
01.2016 - 02.2019
Harrison College - Associate of Science, Medical Technology
Medtech College - Certified Phlebotomist, Phlebotomy
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