Ashley Russell
Fairfax,VA
Summary
Motivated and detail-oriented technology student with a strong foundation in software development, data analysis, and problem-solving. Excited to apply theoretical knowledge to real-world challenges in an entry-level position. Demonstrates quick learning and adaptability to new technologies, complemented by strong communication skills and a passion for innovation in the tech industry. Seeks to contribute to a dynamic team and grow within a forward-thinking organization. Consistently meets deadlines and works with a high level of multicultural awareness and adaptability.
Overview
7
7
years of professional experience
Work History
Flight Attendant
United Airlines
11.2022 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Flight Attendant
Skywest Airlines
06.2021 - 10.2022
- Conducted assignments promptly and professionally and acted as a positive member of the team.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Behavioral Technician
Centria Healthcare
08.2018 - 05.2021
- Worked as part of collaborative team to address changing needs of children and families.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Medical Receptionist
Southwest Michigan Dermatology
08.2017 - 08.2018
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Prepared and processed patient referrals and transfer requests.
Education
Bachelor of Science - Information And Computer Systems
Liberty University
Lynchburg, VA12-2026
Diploma -
Parchment High School
Parchment, MI06.2015
Skills
- Customer Service
- Sales expertise
- Case Management
- Problem-Solving
- Cultural Awareness
- Training and coaching
- Technical aptitude
- Marketing
- Schedule Management
- Report Generation
- Microsoft Office
- Public interaction
Accomplishments
- Certified yoga instructor.
- Recognized by NASA for safety and by customers and supervisors for effective service.
- Assisted management with the training of several new staff members.
- Oversaw marketing project, resulting in more business for the company.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Flight Attendant
United Airlines
11.2022 - Current
Flight Attendant
Skywest Airlines
06.2021 - 10.2022
Behavioral Technician
Centria Healthcare
08.2018 - 05.2021
Medical Receptionist
Southwest Michigan Dermatology
08.2017 - 08.2018
Bachelor of Science - Information And Computer Systems
Liberty University
Diploma -
Parchment High School